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Luiza Trajano
Brazilian billionaire businessperson, Magazine Luiza

É possível transformar marcas sem transformar pessoas? Por Luiza Helena Trajano e Regina Nogueira

🎥 Jun 30, 2020 📺 Grupo Mulheres do Brasil ⏱ 58m 👁 376 views
Veja na íntegra a live super especial realizada no dia 30/06/2020. Regina Nogueira, palestrante, Personal Rebrander e fundadora do Instituto Internacional de Rebranding em uma entrevista super descontraída com Luiza Helena Trajano, Presidente do Grupo Mulheres do Brasil, falam sobre a importância da marca pessoal e o papel de cada um na sociedade.
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About Luiza Trajano

Luiza Trajano, chairwoman of Magazine Luiza, has been active in public discussions on economic policy, women’s leadership, and entrepreneurship. In interviews, she criticized high interest rates in Brazil, stating that they hinder credit and disproportionately affect small and micro entrepreneurs)Skip. She described the population as indebted and struggling to consume, and argued that credit scoring systems are outdated and restrict lending to small and medium enterprises. Trajano also called for a long-term national strategic plan focused on education, sustainability, and economic development, and expressed concern about political division in the country. Trajano has continued to advocate for gender equality in leadership, reiterating a goal of 50% women in top positions by 2030. She noted the recent approval of quotas for women on boards of public and mixed companies, which she described as a significant achievement. In a podcast, she discussed her family background, stating that she was raised by four maternal figures and that her commitment to reducing inequality stems from early exposure to social issues. She also announced a partnership between Magazine Luiza and the Associação Comercial de Sorocaba, where she was named an ambassador, aimed at helping local businesses enter the company’s marketplace.

Source: AI-verified profile updated from Luiza Trajano's recent appearances. Browse all interviews →

Transcript (26 segments)
✨ AI-enhanced transcript with speaker attribution
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Regina0:00
And there, and there, our guest must be coming in, inside Luiza. Hello, good morning, good morning. Okay, Regina, I need to tell you something: I didn't even sleep last night, oh my God.
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Luiza Trajano0:24
Many people say that to me. I get worried. I can lose sleep over other things, but not over that. I sleep, come what may.
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Regina0:32
And no, you don't have to have a commitment. No, we suffer a lot. What joy! Look, a gift, an honor, a privilege. Very good. I imagine, Regina Santo Traseira, we've known each other for so long. I admire you, your work, you work so much for the women of Brazil. So it's a pleasure to be here with you. Thank you very much. It's been six years of Women of Brazil. Women of Brazil will be 7 years now. You've been six years. How did you get in, Regina? My sister-in-law and Gabriela Balgate, Gabi. Which one is your sister-in-law? Gabi, my friend of over 20 years, she's beautiful, that Gabi. I love her so much. I've repeated all the stages of dating, marriage, and now she's doing great, thank God. She deserves it. But what about your sister-in-law? I'm a sister-in-law that marks the mass. She told me the first time, Gabi and that, meeting a bunch of friends, and then you can't get out of it because it's such a good thing. And I reconnected with clients, found friends. Very good. And you, who are always a great inspiration from Luiza, I think that at this moment now, I'm so eager to learn, understanding with great humility, understanding the moment. I think I understand what I do, because first I do, then I understand what I did. And then I think it ends up being a good exchange, because I also put myself out there, in the desire to learn from everyone. So I think it was a good exchange in such a difficult time when people are lost, right? As I also am from time to time. I put myself on the same level as everyone else. But I know I have an important role. Your activism is impressive, because at the moment the world stopped, you didn't stop. On the contrary, you accelerated. And I started to joke: she's going to bring this quarantine, she's going to do how many days of quarantine? How many days, Roberta? 90 already, right? I haven't even seen the days go by. Yes, despite not seeing my friends in Franca, I'm only by phone. And she was more, it was March 17th, no, but we started the same day, March 20th, April, May, and it's going to be 90 days now. 90 days, right? So that's interesting, incredible. And I think it was a moment to reconnect internally and review the role of each one. I don't even see the day go by, because today I sat here, no, I came down earlier because I have to see some things, but I start at 7:30, 8:00 and go until 10, 9 at night. Yesterday I finished a call at almost 9 at night, and then I go eat something. It's funny, you don't work so much with your arms, so it yields a lot. You don't walk, but your head moves, with a cell phone or computer. Normally, the slabs have when it's on Instagram, it's on the cell phone or computer. And yesterday I did what you do besides board meetings that I have, committee meetings. I know that, it stays two, three in the morning, yesterday's board, you know that. So it's for God's sake when night comes. Something I loved was calling everyone, I only call a little list that I have to call here, that's one thing and that's it. I can't handle calling because it's very tiring. The head is, everyone is feeling this. These days Denise was talking, so it's your whole day. There's a study that says one hour of virtual corresponds to two hours of the normal world, of in-person. Look, we're going to treat it. 136 people are here. Wonderful, thank you very much to everyone who is joining. And Luiza, a great pleasure, a huge honor, a gratitude for what you have been doing, for having launched the Women of Brazil group, which is a great differential in our lives. And if it weren't for the Women of Brazil group, maybe I wouldn't be here with you now. I even believe that, despite that, I made a pact with God and with myself. I don't, of course I enter Instagram bags or sites that have a lot of people, but I didn't look. I entered the Saara in Rio de Janeiro, I entered the Embu fair, I entered the interior of Rondônia, because otherwise you stay in a simple kitchen, otherwise you stay selecting, that's not cool. I'm a person like that, so I entered everything. That's why I have a lot of requests, because I'm entering things that I think I have to. Roberta analyzes even if it has reason to be, and we don't look at how many followers there are, we don't look at anything. Impressive. And we look at what really matters. I don't even know how many followers you have. So we're entering now. I agree that maybe you had a longer queue here, because the day I spoke with you, I said, Roberta, I know Regina is in the queue, but she is Women of Brazil. Roberta, find a way to put her closer. No, she won't attend, but there's a queue for July already. I'm going to take July to see if I can see my grandchildren, I don't know yet. I was working until July 11th, and then I said I have to take time off too, even if I don't go, I have to defocus a bit. She is still very focused only on that, only on that. Even more so, the result suddenly brings a lot of results, but suddenly I don't do good for myself or for everyone, because when you start thinking that you can't take a vacation, that you're the only one who has to look, I don't know what, I hate feeling like that. So I already find a way to get out, you know? So let's go. Now, you, I know you must be up all night with questions for me to ask. So let's go. I watched more than 10 of your lives to be connected with you, and in each live I laughed a lot, with some tears of yours when you tell your cases. And this love of yours is absolutely incredible, because for me, she doesn't survive without it. So I'm very happy about that. It brings the lightness you talk so much about. So I work with people's transformations, with reinvention, for nine years after 20 years of corporate career. And the Ibravin Institute is for this work of human development. But if there is someone who reinvents themselves, and I can say because I've lived with you for six years, it's every day, every minute transforming people, transforming culture, transforming feminine power. That person is you, right? You are not just Luiza, you are a magician. So I wanted to ask you: what is this magic of yours to transform people, to transform brands, how you transform not only Magazine Luiza but the Women of Brazil group, and I live inside it. What is this magic today?
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Luiza Trajano9:01
You know I'm very hard to explain myself. I always need someone to explain me, like an 18-cayman torture. I go doing and then I have a site that usually comes from intuition. Ana Paula Padrão explained to me that intuition is experience and a type of intelligence. And I think it's not that I'm very intelligent, others think I'm a twin, I'm not. I have a type of, but I don't say that, it's not out of humility. I have a type of interesting intelligence. I look, I feel people. I start to put my feeling to work, I start to feel the moment, and then I go to action. I skip a phase that is normally people intellectualize and then act. I feel that it's the fruit of a type of intelligence I have, of a lot of experience, and I always, when I enter everything, I enter headfirst and then I go to action, and I take time allied to something I'm discovering I have: little censorship of people and little judgment. I am a person who judges very little. It's not by an attitude that I leave. I saw that when I was a young girl, I had a friend who was one of the first to die of AIDS, and he was very, at the time there wasn't even AIDS yet, and I start to cry when I remember because he didn't accept anyone visiting him, and the day he died I made a promise that I would be myself, people not wanting me to go after people. And we traveled a lot together. He was a very short person, a French teacher. My mother said you have to do pre-judgment, and I can't. I am little theoretical. It's sweet for me to make a judgment later. So what happens? For me, a person needs to do a lot for me to label them. Another thing that helped me: I was a saleswoman for many years, I worked at the counter for over 20 years, and working at the counter you develop real empathy. What is empathy? You have to change roles, put yourself in the person's world. So if you want to sell well, if an old man is in front of me, I had to know what he thought, what he did, change roles. What would he think of this product? I think this gave me a capacity for understanding the other that even scares me sometimes. When I live with someone who labels and analyzes, I get very... but I don't know how to react, you know? So I think these two things don't mean I'm a goody-goody. I'm an energetic person, I am, but I'm energetic for the cause, and I hardly ever attack people, you know? If it's an employee, I'm energetic for the cause: why can this happen? The customer can't be affected. But I hardly ever judge people at first. So I think these two things together make me one of the people, you know that, who has the most patience with others, up to a point where I think I'm no longer helping and it's harming me, and then I want to continue loving people. When I reach that point, I can't handle it anymore. When I can't handle it, I also don't destroy people. I am very careful not to destroy people. So I think that takes me to a level of understanding, and I am very sincere with people. I am incapable of making a game behind, incapable of making a comment that will destroy someone, incapable of gossiping. That was a lot of training, you know? If I have something to say to you and I'm your friend, if I'm not, I won't say it to others. But if I am, one day I will have to say to you: look, this isn't right. You are so beautiful, I think you're not noticing. So these are things that I think are all because of the level of understanding of people. But I also go up to a point, especially with people who gossip, who talk behind your back. Then I can't handle it. I go up to a point. I think I've never been on bad terms with anyone in my life because I distance myself and also don't destroy people. But I hate people who play behind, play indirect behind, carry and bring. So I don't like that. So people who live with me have to hold that in my relationship, you know?
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Regina13:45
Luiza, what impresses me is your look at people, your look at the collective. Because everyone knows you wouldn't need to be doing a series of things you're doing, and we see how strong your life purpose is. But what catches my attention a lot is that you do this and still undertake, you make things happen. It's magic, because you could now just be a small entrepreneur, right?
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Luiza Trajano14:18
I come from an entrepreneurial family, a family that was very simple and never had a crisis, never had a moment. So I think I come from a family, and you also have something that I am also getting to know myself a lot now in this academy. Because the following: there is a thing when someone is very... you can't take it out, and you put a bigger one, and then people start popping up in the bigger one. So when I'm very, I think that's it, it's my entrepreneurial spirit. Now I decided that we are going to create Women of Brazil in the world. So it will be like this: we have the Brazilian women, and they are Women of Brazil. We are going to create a Women of Portugal group in the language, Women of France group, Women of England group with other languages, I don't know, each in its own language. And we are going to be like a franchise. When you throw that, you no longer stay so small in Brazil, but you become big. So I already smoked in chaos, right? I already, where I am, being able to say this because yesterday I discussed with the board, everyone thought it was cool. So Women of Brazil in Germany, the Germany group, we will continue all Brazilian women who are very loving. They will support this Germany group. So imagine, in Germany where we can't, to be able to do that. And then we will have a kind of, it's not a franchise because it's not paid, but we will have a kind of franchise with the rules properly, and wherever there are Women of Brazil, they will continue to have, they will also support the Women of Brazil of the country that will be a president of Germany, a president of France, a president that we will form in the language. So I thought, there it is, throw it. And you throw that, you throw that. I'm throwing it for the first time, because you are Women of Brazil, but I also couldn't speak, I have a lot of respect for our board, and I couldn't throw it. And it's day two now. I want to warn you, you won't have a big Larissa, only that. And I'm launching, it's no coincidence that it was today. So people, there will be a big live. I sent this, I'll send it on day two. Day two, I want to invite all the new ones, between 5 and 6:30, and I feel that what the women outside can't, but we will leave it recorded because the time they can too. And because I'm feeling that health is still a very heavy thing for people, Regina. And I talked to him and I saw that he's with the technique, we're seeing, it's totally locking, it's not serious. People, listen, let's wait for day two, Thursday, where there will be a Women of Brazil group with a huge session, and then I will launch Women of Brazil in the world. I think, look at this, people, breaking news here in this live.
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Regina17:18
Oh no, for God's sake, we are launching something like this participating in our meeting this week of July, and Luiza launching the Women of Brazil group in the world. This is incredible. Several people are asking here how to be part of the group. Is this live, Luiza, it's instant on YouTube at this moment. We are on YouTube, on my other Instagram, and operational and big, and on Facebook. That's cool. And on YouTube there is a QR code that people can put in front and they go directly to the Women of Brazil website. That's cool. First thing I want to say: it doesn't cost anything, it doesn't cost anything. You, the others, speak more, Regina. Luiza here, I'll do it. People, it's enough for you, every woman for us, we have a committee, a unit of neighborhoods. It's enough for you to want to stop this durability for a period. It was great for democracy and to unite for Brazil. Only a society, the others say Luiza, candidates don't work, people. Only a group, only a strong group will determine Brazil, the civil society group. And we have been doing this for 6 and a half years, well done, working in retail. And when we do a colt like Regina does, when we give emotional support, when we see a school, when we take on the health of an emergency room of a school that is attacked, and when we, for three years, Regina has already heard a thousand things: SUS is the best health system that exists. Now we need to implement public policies for management, because health is one of the pillars for social inequality. Everyone has the right to health, vegetation, dance, and employment. These four things we have to fight for as a group, as a civil society. So that's why we need to have 100,000 women. Yesterday I found a person more entrepreneurial than me, Betânia, to organize the group. Then they said there would be two thousand women, two million women. I said, people, you are much more wisdom of God. They have a goal that the committee called, they got two million women like ours. You are much, you beat me, you think much bigger than me, this group. And they are firm. Now imagine us with 100,000 women and with men supporting, how we are going to achieve something for the good of Brazil, in a dialogue with Brazil, with proposals. It's no use fighting without a proposal.
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Luiza Trajano20:13
And then we set up the others that already exist: Todos pela Educação, Maria da Penha, Patrícia Galvão, are the waves that already work on this. It's not another one to do this. So we are very united, Maria Regina, very united. Of course, within the group there are problems, but I say: people, the purpose must be above the personal problems of each one. And I am moved by purpose. I think that's another thing that helps me a lot: purpose is the thing that moves me. And let's go. Purpose for me is the backbone, and also anything that pumps me, you know? It's not anything that takes me down. But I return to my purpose. If you have a purpose, you are another thing. And look, come on, you can ask me the questions you prepared.
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Regina21:07
After 20 years in the corporate world, I left the corporate world to pursue my life purpose, which is the transformation of people. And that's why I've been developing this work, reinventing myself, studying. I just finished a... and you. I am Women of Brazil, there is also Magazine Luiza, and I want to share with you a wonderful story. I don't know if everyone remembers that Luiza took a fall with the torch there in Franca, and she once again made lemonade out of lemons. Several memes came out about her because she fell, etc. But she launched a campaign that is... I saw it was from America, eat here, Regina, I want to give. It was she who launched it, I won't, I won't. And suddenly she launches a campaign: Luiza fell, okay, but now prices have fallen. In a diverse situation like this, how do you undertake, Luiza?
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Luiza Trajano22:16
I don't have, people, I'm not ashamed to expose myself, as long as it's not unethical and I understand. I am very careful with my image, but I am not ashamed. Right, wrong, right. So I sign a commitment to success and very little expectation. I have a little bit of expectations, you know? When I have a problem, I only look at what it can give. When I raised my children, I said: the two most terrible things that could happen, two or three things. One is getting involved with drugs, right? That's terrible, you lose your child to drugs. Another is that they went very young to São Paulo, I lived here, car accident. And the other is not touching the band. So I didn't demand that they be first in class, that they be this or that. To tell you the truth, I even said a little bit: brush your teeth every day when they were little, I don't know. But I didn't have that message, that thing. I think failure, I'm not saying it's not, you know? So what did I do when they turned 10, 11? I bought a piece of land at the dam, with nothing, for them to see how to build. And a lot of friends, people, I wasn't lazy, especially at Carnival, New Year's, to avoid accidents. And I did a lot. Now my grandchildren are enjoying it. And I did a lot like, how do you say, danger, you know? Bring to fall in the air, banana, because they like challenges, young people, right? I kept that a lot. After they started, let's go. I'm going to Carnival at the hotel, I was going to rent an inn nearby, say to go alone. I rented an inn, I went, I won't go anymore. So you don't want to take your friends. So until they were 21, I accompanied them and touched the band. My children learned to deal with people from an early age, to thank, to treat everyone well, not to leave the table without saying thank you, not to use money to show off. They never used money as the son of so-and-so, the children of so-and-so. They learned here to be leaders, they have to understand people. I have three children who are very respectful with people. So now, I never told you first, I never told my son: you will be president. I never told him to be famous, like a diet. And others think I hit him on the computer, like this: I know your son is a fan of him. We only that. He was, he is today one of the most famous executives in the world, not just in Brazil. He has recognition because he did this. I didn't say, others think I hit the computer, he left. He knows. My daughter did a work on Brazilian cuisine when no one talked about it, five books edited. Another daughter, she is my colt who lives in Portugal at the moment, she is very studious, very stylish, very attentive, and I call the others asking when there would be money. I don't know about Tarso, how do I say? Then she says: speak like that, you are like that, you don't care about that. It was a consequence, but she gives me... she starts asking me very difficult questions, and I don't know how to explain very well, right? And then she tells me about the live from Paris that you did with her on Mother's Day. That was Ana Luiza who moves me, and we didn't prepare anything. Andréia did the favor, André, our leader in Paris, and now she is moving to Brazil. So I didn't go to my son, his name is Frederico Cláudio Luciano. So he is... on Saturday, people, but I never felt guilty about my children. That's another interesting thing.
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Regina26:04
Luiza, I wanted to ask you: you transform brands, you transform people. Is it possible to transform brands without transforming people? Because how do you see far, you already know if something will happen, will work or not. Is that possible?
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Luiza Trajano26:28
I think that for a period, Regina, if you know how to do good marketing, you can even make a brand famous. I think there is a whole strategy. But the sustainability of a brand, to maintain it as what it is, is not just that. If it doesn't come from the being, if the company doesn't have that in its blood, in its bones, it's hard to maintain. Now, you can for a long period maintain a brand by the product that is good, by the use of the product, or by its quality. But something is happening at this moment that I'm talking a lot about. I have many, many meetings, mainly with several groups of presidents. There must be 15 groups that I attend. I'm even saying: people, no more, I can't handle it. I want to be whole. And I'm telling them, yesterday I said in a board meeting that companies will have to be careful because the level of consciousness of the consumer, of the Brazilian, is increasing. And he is understanding that Brazil is his. He is beginning to understand this spirit of the collective. And I never, never did, and you know that, even in Women of Brazil, I talked a lot about Magazine Luiza. We sing the national anthem for 20 years every Monday in all places. Then they say: young people don't like it. We continue singing. But I won't end the rituals that brought the company this far. He stays quiet, and she said: you need to tell them. They don't like to pray, people. Have a minute of silence, you don't like it. But he thinks a lot of things, but I won't take the ritual out of the company. First we sang the Our Father, then you have to be... so now there is a minute of reflection. You don't believe it if it's only the moon or in people. Always when you do, you believe. But I won't take that away. So it's very important at this moment. I have also been saying: be careful with companies that have no purpose, because the movement of being for having is very strong. Then people will say: no, but this is temporary. Pass me that newspaper that I saw now. So it's not temporary. Solidarity is not temporary. The culture of donation is not temporary. And I'll explain why it's not. Brazil had very little solidarity, a very small culture of donation. And when this social inequality came to light, people started to feel responsible, companies and families that donate. I know I'm in the middle of them. Magazine, the Trajano Garcia family was one of the first to donate. And I'm on our committee that is taking care of who is distributing. It's the family itself directly. And when we started, we and everyone who donated there, we only wanted to donate to the hospital to be definitive, so that no family didn't get 20 to 30 percent. We had to donate to basic food baskets. And you know that Women of Brazil never gave the fish; we always taught how to fish. Suddenly, in the first days, I said to my husband: it's over, we have to give the fish because people are hungry. It's not like that, people. Paris entered a beautiful work where farmers who sold to schools, who did there, who sold to small ones, they were left without work, without understanding, it was rotting. My daughter entered the work together with the institute. We gave money, bought from the farmers, the families gave 150 thousand and distributed to those in need. What a beautiful work! Ana Luiza entered this. Besides that, I'm impressed. Today Folha de São Paulo, I am solidarity, I will make you look here. So people of all kinds, it's not just your family that is doing this. Why will it stay? People discover, as my friend Gilberto de Mensagem, who unfortunately passed away, said: you are the size of what you share. It did good for these people, but it did a lot of good for my daughter and for the group that was together. It does a lot of good for us. So this is a wonderful thing, because you start to see other meanings. So solidarity and this culture will not end. And then I will answer your question: companies that are not attentive to this, even if they have a good brand, will not survive. It will be something that will grow a lot because I had learned, it accelerated things that were already to be done. The digital, which was other things, accelerated this. This will not end. Now we will go back to hugging, kissing. We will go back now until the vaccine comes out. I have very good news. I had a live with the president of Fleury. It will come out, it's almost all tested because everyone has bought it, only the last tests are missing. There are two vaccines that are going very well, and God willing, by the end of the year or the first, it will come out, and the world will be vaccinated quickly. There is a lot of money for this. The richest countries gave a lot of money for it to be a thing, not to be owned. The vaccine will not have someone who owns it. The population owns it. So solidarity in the collective. So, answering you, I think brands will have to be very attentive to these things. It's not culture, Regina. I was more afraid of losing the culture, the human way of being ours, than of all the mistakes and everything. But we are on our way. Others that I would like to do, and if you return that, we apologize, we say we made a mistake. So Magazine Luiza, I was more afraid of losing this way. Today it is one of the highest valuations on the stock exchange. The company is like that. We never thought about it, and we also don't care about that. It's paper. And I say: you have people, it's paper. Today it's worth, tomorrow it's not. What matters is that, thank God, I have what I have applied today. It's this door, right? So I think what matters in the company is that it is well to generate. I think it's very cool. So I think brands will have to be very careful now. It's wonderful that you have been building your brand. You have your great, look at the construction. Kiss, I don't have, I never had anyone who helped me to build my brand. I have a person who is my press advisor for 20 years. I only do what I feel from the heart. I never had any help to build a brand. And I'm not saying others don't need it. Now I never did anything to build a brand. I am true. I made a mistake, my boy.
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Regina33:45
And if you were a brand, Luiza, what brand would you be? This is a question I ask my clients.
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Luiza Trajano33:53
I don't know. I think it's easier for you to analyze me than for me. I don't know how to do it. I don't know how to intellectualize what I am. So don't pressure me. I'll call my daughter tomorrow. She told me that if I were a brand, what brand I would be. Then she would say that you are asking. I don't know. Magazine Luiza, I don't know. Today I am very connected to Women of Brazil. I am very happy. I joke that I took 40 years, and it will be more than 50 years that I work to make Magazine Women of Brazil. Today I am very, I am very happy. So I am very respected as Women of Brazil because it has a very strong brand, and it was not made by me. The thing that makes me saddest is: the group is not mine, the group is everyone's who signs up there, because alone I wouldn't do this at all. The only thing that makes me, let me say, in your group, you get a shock. For now, I am leading this group, but it won't be for life. Just as I lead an NGO I have here in Franca, I still sustain 90, 99 percent of it, which has buses in the peripheries. No one talks about it anymore. At the beginning, where Luiza also... today it's Franca Viva. So something like this cannot have an owner. A social institute cannot have an owner.
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Regina35:21
So saying that, you are telling us that you have been building your brand. So this way of being yours. Now I discovered that you studied at a school of nuns, and that when you got home, your mother said: stop fighting with these nuns, stop fighting for social justice. So a very questioning example.
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Luiza Trajano35:49
I love the nuns from school to this day. They are very proud. But anything that took me away, I wasn't afraid of confrontation, right? I'm not afraid to confront for good. The confrontation I'm not afraid of. I'm not afraid to call people and say: let's talk, you know? So I'm not afraid to do that. The most difficult thing is... and the child is more difficult. It's you confronting. But you have to learn to confront, right? They don't stay. Now we have a pact in the family: we don't go to sleep angry. We can confront, but we don't stay on bad terms with anyone, you know? There's no such thing as not talking to someone. I don't stay on bad terms with anyone. Roberta finishes these things, a little while later I'm there talking, I apologize if I'm wrong. Okay, sorry, I wasn't well. She also apologizes. So we don't have that commitment. Because I don't have a commitment to be perfect, people. I don't have a commitment. I think what helps me most is the lack of expectation. I never expected my son to be first, my son to be the best. I never had any expectation, except those three things I told you, and I worked to avoid, not to end, because you don't know what life has in store. It's from the Bible: do your part and God will do His. So in those three things, I did my part. My late husband did a lot too. Now, Luiza, what was incredible was this look of yours at the human, and that is fundamental at this moment. It's not that the world has changed now, the world has stopped, and we have to go after our essence, our brand. And sometimes we have a goal and can't reach it because we have some behavior that we don't realize we're having. That's why the Ibravin process is what I work with people. But I wanted to understand this side of yours, this look of a magician, because you are a magician. You have the ability to see far ahead. What was your best purchase and what was your best sale, because you are a woman who makes purchases and sales?
Regina, I'm even with Ricardo, my advisor for many years. I'm with people who know me very well. And they made a synopsis of a management book of mine. It's here for me to read more. Wait a little bit. The first one that we leave on the plane, turn off the guy. So I can't because I'm so unfinished. The day I bought, when I set up the first three stores in Ribeirão Preto, when we were small, that day was a very happy day in my life. The day we bought another chain was a day, each moment I live intensely. The day we entered with 50 stores in São Paulo moved me a lot, because I was small. My aunt used to say: I want to enter 50 stores in São Paulo on the radio and TV network. And after I don't know how many years she said that, that day I was very much, we did the bride's day. She no longer worked in operations, but she was very lucid. Then she recorded herself at the hairdresser for the first time. She made a speech because she always did, and I did my uncle off. That day was happy. The day we bought Arma was happy. Felipe was... the day we bought Netshoes was very interesting. We entered a competition process that was natural. I never got angry with competition. Entering is part of it. I work in the game in the capitalist market. I can't, I don't know. So when it reached the point, Betânia, even from our board, the board met at the party. We reached the point where I say it's purpose. And we reached the price, and the competitor's price was higher. The next day there was an assembly in the United States. We really wanted to buy Netshoes, it was very important. We reached a board together with the executives and Frederico, his team. We said: look, why are we doing this? We are doing this because it interests us as a strategy. But we never bought anyone to take someone out of the market. We never bought anyone to raise our shares on the stock exchange. We never bought anyone to appear in the newspapers the next day. We have lived with so much. And if we have to lose, we will lose. And that day I went, I even went in sneakers to the meeting, which now I'm also using a lot after beauty in Brazil. I didn't know why I went, because I left there and went straight to the airport, because it was going to be the baptism of my grandson. My daughter is married to a Portuguese. Saturday was a Thursday. I couldn't travel on the same day as my son. I went without knowing, of course. The next day I found out because the assembly sometimes the problem was him, poor thing. He entered Google and he wasn't too much, he entered and there was no Wi-Fi, so he didn't find out for ten hours whether he had won or not. That day he won. And then he said: I'll call my mother first, because she will say: it's because it had to be, you don't even need to call. Because everyone started telling him. So that day was cool. We did it for our purpose. It was to the point where I didn't want to, but we gave up to a point and won Netshoes, which was a very cool thing for us. Yesterday it was a year this week that we bought it. The owners are very happy, they were very respectful. One of them, Manda Image, became our director from this month. Now we have joined more, and Márcio is going to our board and is very happy helping. And we have a lot of respect. So everyone was, for everyone, each moment is important. And I say: the thought of each moment, there isn't one. There is a milestone when you made a billion in revenue, it's a milestone. A company when you make a million, when you are small, there are milestones you will have.
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Regina42:16
Did you ever feel fear in this trajectory? Because I see in my sessions that fear paralyzes. And you, seeing all this, your whole family moving, and everything you felt responsible for, how do you deal with fear? That's one question. And another question I want to ask you is: within all this look of yours, how can we develop our best, our best professional side, joining these hands?
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Luiza Trajano42:52
First, let me say that I have fear, of course. I am a very natural person. But you also learn to live with your fear. I think it's an exercise, and one of the things I do most is say that I'm afraid. I've said it many times in the company. Then people help you. When you want to be a superhero, it doesn't happen. And it was very interesting. I had never paralyzed. I stayed for about two days, Regina, I don't even remember what I did. I was at my house at the dam. My son arrived with my daughter-in-law and the children. I was a bit stunned. And my nephew, Fabrício, who never calls me for these things, said: Aunt, they are going to instrument at that moment. Where are you? You are not helping. The government measures, I won't leave. I got a shock. I picked up a form that I have to write. He called me about my father. It seems he was an instrument because he wasn't, he was logical. Of course, I had a very important role in his life because his father is like me. I am an only child. His father died with me. He was like my brother. We were three only children. So we were very close, four sisters, one didn't have that, and I was the only woman. But he, I didn't know he was so connected. He called me and said: Aunt, where are you? Then I picked up my little notebook that I write in. I must have 50 of them. I asked God to give me strength, to give me what my role would be at that moment. And then I started doing it. A little while later, I saw that it was to be a citizen leader. I helped with these measures. I am a person passionate about small and medium enterprises. I started working with Sebrae in 84 as a volunteer. I think the small and medium enterprise generates 85% of jobs, and now everyone is seeing that, thank God. That's another thing that comes to light. I want to tell my friends who are entrepreneurs, Luiza, because if they didn't arrive before, let's not judge. Let's be grateful that they are seeing it now, which is better than also. It's not time for these people, let's help them too. Keeping jobs in Brazil is not easy. Being a company in a world of crisis, let's vibrate, increase the tattoo, let's not channel it otherwise. So I assumed this role, and it's funny that something happened. I called Ricardo, this person who has been with me for 20 years. I was waking up from these two days of being paralyzed. But he never heard, in 20 years, I always treated the press very well, but I never sought out a company. If people didn't seek me out, they would seek me out. I was nervous. We could never imagine hearing that from you. Luiza is normal, she has fear, right? So we heard once, Maria Cecília, that one from our group, she entered the Women of Brazil group, and she went on a trip with me to the sertão. She entered all received. And on the way back, she said, she taught me something that I'm here. I learned to deal with people, no, I learned to understand. But after the theory, she said: Luiza, at first I saw you as a legal person, then I saw that you are a physical person, so cool, so normal. And now when someone arrives with our Luiza, Luiza says: we don't have a problem, it's not the legal person, now friend will come, your super normal. So Maria helped me understand that people first see me as a legal person, and then they see that I am a physical person, super normal, that I do everything like everyone else: fear, anxiety, cry, only that I speak. This tip for the small and medium entrepreneur: how can we be our best, our best professional self?
In my work time, I think, Regina, here I swallowed a bit spiritually. I had losses very early. I was an only child. My mother died at 32. I had, I can't even talk about it today. I'm very afraid of that. Then I lost... I had losses very early, more than anyone. I lost my husband, one of the first to lose a husband in my group, I think the only one until now. Then I lost my Wagner, who was like my cousin. I come from a family where my grandfather was an alcoholic. He didn't have any beating. I defend women for that reason. And I think losses make you mature. When you lose very early, you learn very early to understand that I didn't want to use the phrase: I was happy and didn't know it. Because I think worse than losing a child is losing a person you love very much. There is no comparison. And then you learn not to create problems where they don't exist. So the day I lost my mother, I said: wow, I could have reversed the role of daughter. What did I do? Despite not having had an action until she was very big for my father, I wanted a... my father, my aunt, I do the maximum patience with my mother-in-law because I know that loss is difficult. And if you do, when my father died later, he was 14 years older than my mother. I was so present that my mother, I called every day, but that call to complain, to use your mother as a punching bag, and very connected, right? So when you lose, learn even from the losses. So you see that there are many little things that are so small that you create, even money. If you don't have it, you can acquire another. But if you lose a child in an accident, you can't get another one. That pain never goes away. So I teach, I see very easily: don't use 'I was happy and didn't know it'. I think someone needs to be careful so that one day, God forbid, it doesn't hit you. You have to use that, you know? Then after you become a grandmother, how you worry about your grandchildren. So I say: people, everything we overcome. My children are fine. So losses teach us a lot, and God gave me this test: losing my mother at 30-something, an only child. So I think it's you being careful not to use the phrase 'I was happy and didn't know it'. I don't spend sleepless nights because of a problem. I spend sleepless nights because I have to solve something. I sleep a little, but I don't dwell on it. I pray: it will work out, because worse is losing people we love, and that too early.
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Regina49:49
Look, there are several incredible messages because we are talking here a lot about your human side. Everyone already knows your competence, your power, your entrepreneurship, your strength, your passion for Brazil. But I think the most incredible thing is to perceive your human side. But you always talk about tomorrow, the mind goes to undertaking and making it happen. Because our head, Regina, was very separate. I fought a lot to see us here. I am professional here, I am the person. I am one thing only. People meet me in the company, and I never left that thing: put on the professional cap, and here you can't say your son is sick. No, I was. So I am one thing only. I am a woman of Brazil. If you live with me in the company, if you live here in my house, in my dam house, I am one thing only. I don't need to change roles. It wasn't easy for me, a woman, to arrive in São Paulo. To this day, I am the only president of the company I helped set up, and to see in the midst of men. But I don't transit in the male area, I transit in the female area. I am feminine. I don't want to have his role, far from it. So they don't feel threatened because I said: look, this is feminine, people. I think it's very cute. And I say: it's very masculine, it's for... and yesterday I don't give. So we can consider as a tip for everyone who is listening, as an entrepreneur and as a physical person too, that the most important thing of all this, as a tip for us to be better professionals, is to do this exercise of putting yourself in the other's place, changing places, so that you wake up in peace, you know? Your spiritual, you fight to evolve. These petty things, currently I am very irritated when people call me because of petty things, you know? I even have patience because I know that people are going up to a point, because everything in life near this moment that the guys called petty, people, the world is on fire, people are starving, and then I'm discussing relationships, face to face, how it is, how it isn't. For me, that's very petty. I respect, I have patience up to a point, then I can't handle it alone. It's very petty for me. We have to have a spiritual evolution of our role at this moment. It is to save people and the world. This virus came to give us some message. So right. And I don't enter alone. People who are leaders, I think you left the game of pettiness. And people who do pettiness need to evolve spiritually. If you are fighting with someone, go there and apologize, and that's it, people. Because it's very small compared to thinking about the macro. And then what do you put? Think about the macro. If people start to think about what, when you think about the macro, then I put a macro. I will even go to the good of it. There is a Women of Brazil in the world. Ready.
Luiza, that's great. And I wanted, along with that, to ask a question that appeared here: what is your vision for social impact businesses?
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Luiza Trajano53:09
I think if it doesn't have impact, it won't survive. But you have to make a transition. You have to make a transition, right? You also have to earn. So you have to make a transition of that and try to see if it doesn't have impact, it won't survive. Especially because, people, we now live with what carbon dioxide does to nature. São Paulo, I haven't been there since March, but I've received many photos. The city, the sky is so blue. We saw how much we all hate. We are good at pointing inside, but it's a shame the disappearance of our home, right? I still feel ashamed of the amount of trash we throw away. So we realized now, Regina, that we attack a lot what is... because nature and air, and this virus is showing us one more thing: what happens if you catch a strong disease and your lung in three hours turns, takes the water. And look, the daughter of the president of the Santander board wrote: my father, who had so much money, so much power, died without air. He died without air. So that's why I'm saying: just because we are breathing, we are with the company, we fix it. I think we have to fight, people. No one will bring you accused, you will gain nothing. You have to start, as my friend says, pushing the car, because you stopped inside the car, it doesn't work. So I know it's difficult, I know the world is going through difficulty, but it's like that. I feel very sorry for those who lost urgent, 50 million deaths. It's very hard because people didn't say goodbye to people. You couldn't say goodbye to your mother, your father properly, the farewell, the end of mourning. So imagine how it is. So each day we are alive and no one in our family is already a thank you for the air we breathe. And how much harm we threw into this air, you know? Because we are seeing. So all this, I think it will end, right, Regina?
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Regina55:15
We still have five minutes, and I wanted to ask a question: since you are a brand and you don't know, if you were a brand, what brand would you be? But you are here learning, partnership Luiza. I love you, Luiza. But describe yourself: what story do you want your grandchildren to tell about you, for us to end?
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Luiza Trajano55:37
It's funny, I'm elastic. The story I take my grandchildren to the farm. I think those who most want them to know that I am very adventurous. I'm not afraid. These days I saw a banana that flies in the air. I always took things for them to adventure. Then I showed it to my little grandson. He said: Grandma, I agree to jet ski with him, to drive. My daughter-in-law says he is just like me. So I think I want to enter your adventure. I am very adventurous. I think adventure, I like novelty. I think, of course, they will see me as an important person, but I think they will most understand that I was an adventurous woman.
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Regina56:19
Luiza, we have 355 people still, people are still coming in. We will leave the live, and I will later make a condensed version of it on my Instagram, on my YouTube. You also put it. I don't even know, my team improves. I thought it was really cool, the essence of your brand we talked about here, because everyone already knows you are powerful, the financial market knows you and your son. My son, I am really passionate about your son. A kiss to him, tell him I'm sending a kiss. Thank you. He was very happy for us to do this live. But the most important thing for me, which is my work, is to help people reconnect with their essence. And you gave a lesson on human essence, talked about spirituality, social impact, that companies that don't have a social pact will not survive, and those who don't have the ability to put themselves in the other's place, but in the other's world, within what the other was created for, with their deficiencies, putting yourself in the other's world, taking our world, it's easy. Now putting yourself in the other's world, understanding their moment, that is empathy. That is what empathy is. It's difficult, that's it, Regina. Thank you, I love you, wonderful. I was only sad that you didn't sleep. Please sleep. It's not for that reason that I will sleep.