Melissa Cox on emotional intelligence
From Testimonial for Renee Funk's Exactly What to Say® Certification Workshop from Melissa Cox · · Renee Funk
“By diving deep into what everyone is actually looking for — what the emotions are that are coming behind these decisions — I can then provide a service that'll take it beyond to the next level.”
On , Melissa Cox, Executive Vice President & Chief Administrative Officer at DT MIDSTREAM INC, spoke about emotional intelligence during Testimonial for Renee Funk's Exactly What to Say® Certification Workshop from Melissa Cox on Renee Funk.
About Melissa Cox
Melissa Cox, Executive Vice President and Chief Administrative Officer at Dt Midstream, provided a testimonial in September 2024 for Renee Funk's Exactly What to Say® Certification Workshop. In the testimonial, Cox stated that the certification helped her have meaningful conversations by asking important questions of customers and colleagues. She said it allowed her to "lean in with curiosity" and dive deeper into conversations to understand what people are looking for and the emotions behind their decisions, which she said enables her to provide a higher level of service. Cox recommended the certification to real estate professionals and to any professional seeking to build relationships through curiosity and customer service. She described the phrase "Exactly What to Say" as representing curiosity, both in learning from others and in self-development to improve conversations and relationships.