Richard Daly on leadership
From Hustling Your Way to CEO with Rich Daly · · Jon Schultz
“I made my wife cancel a 40th birthday party... what I learned in there was I still thought it was all about me — once you start a business, it's about the team.”
On , Richard Daly, Chair Emeritus at Broadridge Financial Solutions Inc, spoke about leadership during Hustling Your Way to CEO with Rich Daly on Jon Schultz.
About Richard Daly
Richard Daly, Chair Emeritus at Broadridge Financial, has spoken extensively about the company’s focus on technology and shareholder engagement. He has described Broadridge’s future as centered on what he calls the “ABCDs” — AI, blockchain, cloud, and digital — and stated that the company has made “meaningful investments” in all four areas. Daly has also emphasized the importance of retail investor participation in proxy voting, noting that while retail investors own about one-third of shares in North America, they vote at only a one-third rate. He has described technology as the key to increasing engagement, saying that voting can be done “in three clicks” on a phone and that digital delivery can reduce paper and postage costs. Daly has frequently discussed his leadership philosophy and the company’s culture. He has said that “the way to grow profits is to exceed customer expectations” and that doing so requires having “the highest level of engaged associates.” He has described a “zero tolerance policy” for inappropriate activity and has said that leaders should “bring in the best people you can, inspire them, engage them.” Daly has also spoken about his personal background, saying he grew up in Queens and that financial services was “the level playing field that created extraordinary opportunity.” He has highlighted his involvement with the Stock Market Game, a financial literacy program that he said serves 600,000 students annually.