Richard Fain on COVID-19 safety protocols
From Royal Caribbean and Norwegian Cruise Line CEOs on their plans to bring back passengers safely · · CNBC Television
“I think this is an unusual panel... they did it in a transparent way so three or months or four months ago we announced the panel we talked about who was on it we talked about how it would operate we talked about how it would meet and then we invited observers to come to it so even the CDC sent two observers for all the panel meetings and we invited other Cruise Lines we invited outside experts to come and participate so that we had the best that anybody could bring to bear.”
On , Richard Fain, Former Chairman & Chief Executive Officer at Royal Caribbean Group, spoke about COVID-19 safety protocols during Royal Caribbean and Norwegian Cruise Line CEOs on their plans to bring back passengers safely on CNBC Television.
About Richard Fain
Richard Fain, former chairman and CEO of Royal Caribbean Group, appeared on the podcast "Delivering the WOW" on March 1, 2024, where he discussed the company's experience during the Covid-19 pandemic. Fain said that within a few weeks the company went from generating a billion dollars a month to zero revenue, a situation he said his training and business school background had not prepared him for. He described the period as both horrifying and gratifying, citing how employees came together toward a common goal. Fain also discussed the company's decision-making during the pandemic, stating that the mantra was not about saving money by putting ships in cold layup, but about ensuring they would be ready when the pandemic ended. He characterized this approach as a "cheap expense" when viewed in the context of the company's goal of operating after the pandemic. Fain added that the company's focus was on how to emerge from the crisis rather than on short-term expenses.