Dan Schulman on artificial intelligence
From Verizon CEO Dan Schulman Talks Using Tech to Transform Telecom | Bloomberg Talks · · Bloomberg Podcasts
“It's clear to me that AI will do at least three things inside the company. It will dramatically improve our productivity levels. It will dramatically improve our ability to satisfy customers.”
On , Dan Schulman, Board member at Independent, spoke about artificial intelligence during Verizon CEO Dan Schulman Talks Using Tech to Transform Telecom | Bloomberg Talks on Bloomberg Podcasts.
About Dan Schulman
Dan Schulman, who became CEO of Verizon in October 2025 after coming out of retirement, has discussed the company's strategic reset and his views on artificial intelligence. Schulman stated that Verizon had lost market share for five consecutive years and described the company as having moved from a defensive posture to one "playing to win." He announced a restructuring that included eliminating 13,000 jobs, saying the cuts were necessary to generate $5 billion in cost savings, the majority of which would be reinvested into customer service infrastructure. Schulman said he chose to announce the layoffs all at once rather than "bleed it out." Schulman has repeatedly predicted that artificial general intelligence (AGI) will arrive within two to four years, calling it a "transformative technology." He said AI will improve productivity and customer satisfaction, and noted that Verizon has been experimenting with AI agents that replace some customer service representatives, achieving higher customer satisfaction rates. Schulman acknowledged that AI will disrupt certain job functions and said that reskilling workers is an obligation of CEOs and the public sector. He also discussed the digitization of financial infrastructure, stating that blockchain technologies can radically reduce transaction costs and increase financial inclusion.