Ann Drew on customer experience
From Annie Drew, WEX discusses enhancing user experiences by automating fraud alerts at Money20/20 · · the c-suite podcast
“It's created a much better customer experience which is good.”
On , Ann Drew, Chief Risk & Compliance Officer at WEX INC, spoke about customer experience during Annie Drew, WEX discusses enhancing user experiences by automating fraud alerts at Money20/20 on the c-suite podcast.
About Ann Drew
At the Money20/20 conference in November 2024, Ann Drew, Chief Risk & Compliance Officer at Wex, discussed the company's efforts to improve user experiences through automated fraud alerts. Drew stated that the company automated fraud alerts to remove mundane work from fraud analysts and allow customers to determine on their phones whether a transaction was fraudulent. She described this change as creating a better customer experience. Drew also outlined the company's focus on its workforce, noting that leadership professionals in the field work to understand where fraudsters are heading. She added that the company educates junior employees to identify vulnerabilities and close them before fraudsters can exploit them.