Chief Risk & Compliance Officer, Wex
Search every verified Ann Drew interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. At the Money20/20 conference in November 2024, Ann Drew, Chief Risk & Compliance Officer at Wex, discussed the company's efforts to improve user experiences through automated fraud alerts. Drew stated that the company automated fraud alerts to remove mundane work from fraud analysts and allow customers to determine on their phones whether a transaction was fraudulent. She described this change as creating a better customer experience. Drew also outlined the company's focus on its workforce, noting that leadership professionals in the field work to understand where fraudsters are heading. She added that the company educates junior employees to identify vulnerabilities and close them before fraudsters can exploit them.
“We've really been focused on automating fraud alerts which took away that mundane work for the fraud analysts and put the ability in our customers' hands right on their phone to determine whether or not it was fraud.”
“It's created a much better customer experience which is good.”
“We really focus on our leadership who are professionals in this field and really understand where the fraudsters are going or at least they try to understand.”
“We focus on educating our more junior employees to really think about where we have vulnerabilities and to close those before the fraudsters get through the door.”
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