Bill Mcdermott on automation strategy
From NOW Stock | ServiceNow Inc Q1 2021 Earnings Call · · AlphaStreet
“Our focus is on delivering world-class automation in a platform we call the now platform and what we want to do is accelerate digital transformation and RPA is a piece of that strategy. So RPA will extend our core ServiceNow workflows and it will automate certain repetitive tasks and it'll integrate with these legacy systems for basically intelligent end-to-end automation.”
On , Bill Mcdermott, CEO of ServiceNow at ServiceNow, spoke about automation strategy during NOW Stock | ServiceNow Inc Q1 2021 Earnings Call on AlphaStreet.
About Bill Mcdermott
Bill McDermott, chairman and CEO of ServiceNow, opened the company’s Knowledge 2026 conference in Las Vegas on May 5, 2026, where he announced a “total satisfaction guarantee” offering the company’s AI Control Tower free for one year, which he described as a $2 million value. He stated that ServiceNow is “the AI control tower for business reinvention” and said the company is targeting a total addressable market of $600 billion. During the keynote, McDermott said the company is moving from “intelligence to execution” and urged attendees to “build something the world doesn’t know it needs.” On the company’s Q1 2026 earnings call on April 22, McDermott reported subscription revenue growth of 19% in constant currency and a CRPO growth of 21%, both above guidance. He said the company had increased its AI net new annual contract value target for 2026 from $1 billion to $1.5 billion, adding that he believed the company might “run through that.” In subsequent media interviews, McDermott described ServiceNow as “a growth company” and “the fastest growing enterprise software company at scale the world has ever known,” and said the company plans to double its revenue to $32 billion in the next few years. He attributed a 17% drop in the company’s stock following the earnings report to broader market uncertainty about enterprise software valuations, and called the decline “the best entry point that I could ever imagine for this stock.”