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Bill McDermott

CEO of ServiceNow, ServiceNow

Search every verified Bill McDermott interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Bill McDermott, chairman and chief executive officer of ServiceNow, discussed the company's recent performance and strategic positioning during its fourth quarter 2024 and second quarter 2026 earnings calls. He stated that ServiceNow's platform is designed to orchestrate and operationalize AI across the enterprise, emphasizing that the company's value lies in deploying AI securely rather than in building the models themselves. McDermott noted that the platform provides "optionality on all AI outcomes" and that the company is positioned at the center of data, AI agents, and workflow orchestration. He also highlighted growth in the company's cybersecurity business, saying it is the fastest-growing among the top ten cyber companies and predicting it could become larger than ServiceNow's core business in the coming years. McDermott also addressed pricing strategy and customer adoption, describing a hybrid pricing model that combines licenses and usage to offer predictability and flexibility. He cited examples of large customer deals, including a five-year agreement with Maybank, Malaysia's largest bank, and referenced growth in customers purchasing Agentic AI for the first time. He reiterated the company's long-term goal of reaching $32 billion in revenue by 2030 and maintaining a "rule of 60" operating margin, while noting that ServiceNow has consistently met expectations and expanded its total addressable market since its founding.

Recent appearances

Verified interview transcripts

Notable quotes

“We're going to grow the top line and you'll see the acceleration of that and we're going to expand the margin profile of the company and and we're going to take down stockbased compensation down around the 10% mark in 2029. So you'll be dealing with a 50 plus GAP company. GAAP g a p. So I know what you want and we're going to give it to you.”

“This is a subrevenue 30 billion plus commit between now and 2030. I want to be very clear. This is not the bill ambitious number. They wouldn't let me put that up there. That is the one that you can say okay like the whole management team bottoms up across the board believes in that number.”

“We're going to double the company. We're going to be masterful on our execution across the world globally and through industry. The verticals are really good. We're actually also going to take the platform down market a bit because we have 90% of the Fortune 500 now. It's not a marketing slogan. I actually have people go through the math. Nine out of 10 Fortune 500 now. Fact.”

“We're blowing through 15 in 2026. So the first thing I'd like to say is promises made, promises kept. the fastest enterprise software company at scale to hit 15 billion in the time frame we did it and organically.”

“For enterprise, I think the time has come for us to use AI to do work... AI is a five layer cake. Energy sector, the number of jobs is going crazy. The chip sector, you could see the number of jobs, plants, fabs, computer factories being built all over the world. The infrastructure layer, land, power and shell creating jobs like never before. This is a brand new industry.”

“To stop your AI chaos, customers can now get AI control tower for free for one year. This is a 2 million value. The biggest offer we've ever put on the table.”

Other executives at ServiceNow

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