Douglas Col on service quality
From Saia CEO on freight demand, the global supply chain, and expansion plans · · CNBC Television
“Specifically for SAIA, what you see is the development of the new facilities. Our ability to replicate a high level of service for customers. They appreciate that.”
On , Douglas Col, Advisor at SAIA INC, spoke about service quality during Saia CEO on freight demand, the global supply chain, and expansion plans on CNBC Television.
About Douglas Col
In a September 2024 interview, Saia President and CEO Fritz Holzgrefe discussed the company's growth and market conditions. He stated that no single customer represents more than 5% of Saia's business and noted that retail business has increased relative to industrial or manufacturing customers. Holzgrefe said the company opened 12 facilities since the beginning of 2023 and acquired 28 facilities following Yellow's exit from the market, describing the opportunity as "once in a lifetime." He characterized the less-than-truckload (LTL) sector as "pretty mixed" broadly, but attributed Saia's growth to its "core execution" and ability to replicate high service levels for customers in new markets. Holzgrefe also addressed the impact of near-shoring, calling it a "tailwind" for the business. He cited the opening of a terminal in Laredo, Texas, acquired as part of the Yellow transaction, as an example of supporting customers through this trend. He emphasized that LTL assets are flexible and allow the company to serve multiple segments of the U.S. economy.