Tracy Ting on talent management
From CHRO Quick Talks Episode 3: Tracy Ting, Chief Human Resources Officer · · Equilar
“Talent management topped the list of areas that boards believe needed more attention and more time in the boardroom, beating out strategy oversight for the first time.”
On , Tracy Ting, Senior Vice President & Chief Human Resources Officer at ENCORE CAPITAL GROUP INC, spoke about talent management during CHRO Quick Talks Episode 3: Tracy Ting, Chief Human Resources Officer on Equilar.
About Tracy Ting
In a September 2023 interview, Tracy Ting, Senior Vice President and Chief Human Resources Officer at Encore Capital, discussed the increased engagement between CHROs and corporate boards. Ting stated that board conversations have "opened up much more" in the prior two to three years, expanding from employee safety to topics including social justice and mental wellness. She noted that talent management had surpassed strategy oversight as the area boards believed needed the most attention. Ting described Encore Capital's bonus plan as a "balanced scorecard" incorporating metrics such as inclusion, employee net promoter score, engagement, and diversity in leadership, considered through an ESG lens. Ting also addressed board diversity and the CHRO's role in supporting it. She said Encore Capital's board is "over 50 percent diverse in terms of women and ethnic minority representation" and that the company will continue its diversity efforts because "diversity will not happen naturally; it requires intentionality." She advised CHROs to build strong relationships with board members and committee chairs, to be transparent and vulnerable when things are not going well, and to proactively bring topics to the board for discussion rather than limiting themselves to a fixed agenda.