Senior Vice President & Chief Human Resources Officer, Encore Capital
Search every verified Tracy Ting interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2023 interview, Tracy Ting, Senior Vice President and Chief Human Resources Officer at Encore Capital, discussed the increased engagement between CHROs and corporate boards. Ting stated that board conversations have "opened up much more" in the prior two to three years, expanding from employee safety to topics including social justice and mental wellness. She noted that talent management had surpassed strategy oversight as the area boards believed needed the most attention. Ting described Encore Capital's bonus plan as a "balanced scorecard" incorporating metrics such as inclusion, employee net promoter score, engagement, and diversity in leadership, considered through an ESG lens. Ting also addressed board diversity and the CHRO's role in supporting it. She said Encore Capital's board is "over 50 percent diverse in terms of women and ethnic minority representation" and that the company will continue its diversity efforts because "diversity will not happen naturally; it requires intentionality." She advised CHROs to build strong relationships with board members and committee chairs, to be transparent and vulnerable when things are not going well, and to proactively bring topics to the board for discussion rather than limiting themselves to a fixed agenda.
“The conversations with the board have really opened up much more in the past two to three years, covering topics from employee safety and remote work protocols to social justice and mental wellness, which are now getting the attention they deserve.”
“Talent management topped the list of areas that boards believe needed more attention and more time in the boardroom, beating out strategy oversight for the first time.”
“Our bonus plan is set up like a balanced scorecard incorporating strategic metrics including inclusion, employee net promoter score, engagement, diversity in leadership, and more recently employee turnover, all considered through an ESG lens.”
“Not only are investors asking for more metrics and disclosures, but the SEC, regulators, clients, and employees are also demanding accountability and transparency around human capital and corporate stewardship.”
“Our board is proud of being over 50 percent diverse in terms of women and ethnic minority representation, and we will continue our board diversity journey because diversity will not happen naturally; it requires intentionality.”
“As a CHRO, you can play a strong partnership role with the nominating and governance committee by ensuring search firms align with your company's diversity and inclusion principles and by supporting board effectiveness work that incorporates diversity principles.”
“We dedicate significant time annually to talent review and succession planning with the nominating and governance committee, specifically highlighting gender diversity in our leadership and future pipeline, and have expanded this dialogue to the full board.”
“The pandemic has transformed how organizations look at people, capabilities, business, and operations, and navigating the volatile, uncertain, complex, and ambiguous (VUCA) world requires nimbleness, agility, and openness.”
“Making human capital more human by co-creating programs with employees and acknowledging their voices is critical for sustainable competitive advantage and building a strong employee value proposition.”
“It's critical for CHROs to build strong relationships not only with the CEO and management team but also with the board and key committee chairs, leveraging board members as management advisors and bringing important topics to light proactively.”
For this month's interview, we connected with Tracy Ting to discuss helming HR at Encore Capital Group, and how HR leaders ...
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