Daniel Ewoldsen on product quality
From Heritage Meets Innovation: How Johnston & Murphy Stays Relevant with Danny Ewoldsen, President, J&M · · Footwear Distributors & Retailers of America—FDRA
“The things that are in the DNA like we're hugely committed to quality products. We're hugely committed to quality service. Those are old tenants and old ideas. But they transfer across categories, right? So whether it's a dress shoe or a sneaker, you still want to be delivering great quality and great comfort and great innovation and premium materials, delivered with great service by great partners.”
On , Daniel Ewoldsen, Senior Vice President and President of Johnston & Murphy Group at GENESCO INC, spoke about product quality during Heritage Meets Innovation: How Johnston & Murphy Stays Relevant with Danny Ewoldsen, President, J&M on Footwear Distributors & Retailers of America—FDRA.
About Daniel Ewoldsen
Daniel Ewoldsen, President of Johnston & Murphy, has discussed the company’s approach to balancing its 175-year heritage with ongoing evolution. He stated that the brand holds onto its core commitments to quality products and service while adapting to consumer needs, adding that “if you don't move with a consumer, you're just going to be gone.” Ewoldsen emphasized that the company focuses on growth by bringing new customers into the brand, describing it as “the most important thing that we can do.” He noted that Johnston & Murphy has diversified its product range from flip-flops to formal wear and expanded its distribution to be “channel agnostic,” aiming to reach customers wherever they shop. Ewoldsen has also spoken about his leadership philosophy and personal background. He described his unconventional path to the role, having worked as a professional guitarist before entering retail, and said he disagrees with the idea that employees must change jobs frequently to advance. He advocates for transparency and empowering employees, stating that “everybody in our organization knows that they are empowered to help a customer.” Regarding workplace flexibility, Ewoldsen said the company tries to be “pragmatic” rather than enforcing stringent rules, creating an environment where people want to be present. He characterized the Johnston & Murphy consumer as a “successful, articulate, self-made guy” who trusts the brand to help with his confidence.