Osvaldo Gimenez on artificial intelligence
From Osvaldo Gimenez: Building Mercado Livre and the Future of Payments in Latin America · · FOT Podcast
“We are deploying AI in many ways: to build better code faster, to provide faster and more accurate customer support, and to summarize complex cases for agents, enabling them to respond more effectively and quickly.”
On , Osvaldo Gimenez, Fintech President at MercadoLibre, spoke about artificial intelligence during Osvaldo Gimenez: Building Mercado Livre and the Future of Payments in Latin America on FOT Podcast.
About Osvaldo Gimenez
Osvaldo Gimenez, Chief Product Officer at Mercado Pago and Mercado Libre, has discussed the company's growth in Latin America, noting that both e-commerce and fintech have taken off in the region. He stated that 50% of the population lacks access to financial services and that e-commerce accounts for less than 5% of retail sales, but that the basic infrastructure is now in place. Gimenez emphasized the company's focus on driving digital payments and financing to close the gap with more developed markets, and acknowledged the margin pressure from offering free shipping to drive top-line growth. Gimenez has also highlighted the company's technological investments, including deploying AI to improve code development and customer support, and launching a stablecoin called Melly Dollar for its loyalty program. He described the challenges of maintaining culture as the company grew to over 70,000 employees and of building compliance mechanisms as MercadoLibre became regulated in every country it operates in. Gimenez characterized failure as acceptable when trying new things, stating that "the only time you are not allowed to fail is the last time you try something."