From Meta CIO Atish Banerjea on Crafting Connected Digital Experiences for Customers & Employees · · Metis Strategy
“We came up with the concept of a democratized work environment so a Meta employee can do their best work no matter where they're working from — tools must work equally well at home and in the office, and we're piloting XR/AR/VR to help bring that experience to life.”
On , Atish Banerjea, Chief Information Officer at Meta , spoke about hybrid work during Meta CIO Atish Banerjea on Crafting Connected Digital Experiences for Customers & Employees on Metis Strategy.
Atish Banerjea, Chief Information Officer at Meta Platforms, discussed the company’s approach to enterprise technology in an October 2023 panel. He described rebranding his organization as “Enterprise engineering” to emphasize two mindsets: listening to internal customers and shifting to a “build culture” that creates custom tools, technology, and platforms rather than relying primarily on third-party systems. Banerjea stated that Meta has taken products built internally, such as the Knowledge Library and Workplace platform, and released them to external customers. He also noted that his team builds supply-chain systems, e-commerce platforms, and customer support tools for Reality Labs devices sold directly or through retailers like Best Buy. Banerjea said that understanding the business is as important as understanding technology, and that technology leaders should spend time with business partners to identify problems and opportunities. He advocated for flexibility and agility over long-term roadmaps, stating that “the world changes too fast for 12- to 18-month roadmaps.” Banerjea also discussed Meta’s concept of a “democratized work environment” where tools work equally well at home and in the office, and mentioned piloting extended reality (XR/AR/VR) technologies to support that experience.