May Chan on mortgage loans
From "Improving Efficiency of Operations" with May Chan · · Orange County Power Players
“We offer a really wide range of financial solutions to meet different financial needs from our customers because no two customers are exactly the same. On the secured side, we have traditional first and second mortgage loans with over 800 product options including HELOC, home equity loans, cash out refinance, return rate refi, even purchase loans, and we work with non-QM, FHA, VA and down payment assistance programs depending on the region.”
On , May Chan, Senior Vice President, General Counsel, Secretary & Sustainability Officer at CATHAY GENERAL BANCORP, spoke about mortgage loans during "Improving Efficiency of Operations" with May Chan on Orange County Power Players.
About May Chan
In a September 2025 interview on the podcast "Orange County Power Players," May Chan, then serving as Chief Operating Officer of Americor, discussed the company's debt resolution services and her approach to operational leadership. Chan stated that Americor's mission is "to help families take back control of their finances," and described the company's flagship debt resolution product, which she said negotiates with creditors to reduce customers' debt by an average of 40 to 50%. She noted that since inception, Americor has enrolled over 450,000 customers and settled over $4 billion in debt. Chan also described her management style as switching between "zooming out" to align with the CEO's vision and "zooming in" to ensure execution, and identified the challenge of "how to do more with less" as a key concern for executives. Chan emphasized the importance of leadership centered on "creating trust, inspiring others and building a long-lasting relationship where people feel seen, heard, and valued." She also spoke about her personal goal to make career advancement easier for other women, noting that she had few female role models during her own career. Chan holds a master's degree in project management from the University of Wisconsin and a bachelor's degree in economics from the University of Washington, and has held senior roles at Mr. Cooper and Discover Home Loans.