Anutthara Bharadwaj on internal tools
From The AI-Enabled Workforce | Atlassian President, Anu Bharadwaj · · Atlassian
“We use an internal AI-powered virtual service-management agent and the productivity gains have been phenomenal — we've managed to intercept over 50% of the tasks raised by employees, saving us thousands of man-days overall.”
On , Anutthara Bharadwaj, President at Atlassian, spoke about internal tools during The AI-Enabled Workforce | Atlassian President, Anu Bharadwaj on Atlassian.
About Anutthara Bharadwaj
Anutthara Bharadwaj, President of Atlassian, has discussed the impact of artificial intelligence on teamwork and productivity. In an April 2024 interview, she described the current AI shift as the fastest transformative technology change in her 20-year career. She stated that tools like ChatGPT have made AI more accessible to non-technical users. Bharadwaj argued that AI should be viewed as additive, augmenting human productivity rather than automating entire jobs, and that the most productive approach involves partial automation that places AI tools within employee workflows. She cited an internal Atlassian AI-powered virtual service-management agent that she said intercepted over 50% of employee-raised tasks, saving thousands of man-days. Bharadwaj also emphasized that human creativity and collaboration will remain essential, and that companies should focus on upskilling employees to use AI tools while being thoughtful about ethical and responsible guidelines. In a 2021 discussion on organizational transformation, Bharadwaj, then Atlassian's Chief Operating Officer, advocated for "leading with love" and empathy during change. She described middle management as the "glue" that binds purpose to work and stressed the importance of transparency, constant communication, and focusing on three to five key objectives aligned with business impact. She also discussed the value of self-care and taking time off to recharge, stating that investing in one's own well-being makes for a better leader.