Seth Runser on customer needs
From Runser: Customers want nimbleness, visibility, and great communication · · CNBC Television
“When I was at an event with some of our largest customers, three key themes emerged: customers want nimbleness, enhanced visibility into their supply chain, and great communication.”
On , Seth Runser, President at ARCBEST CORP, spoke about customer needs during Runser: Customers want nimbleness, visibility, and great communication on CNBC Television.
About Seth Runser
Seth Runser, president of logistics company ArcBest, said in a June 2025 interview that about 50% of the company's customers are shipping as usual while others are adjusting their supply chains in response to tariffs and other macroeconomic conditions. He stated that some customers have used inbound warehousing to delay tariff costs and that a manufacturer of kitchen components moved its production from Italy to the United States, with ArcBest partnering to help them navigate the American market. Runser said that after meeting with large customers, he identified three priorities: customers want logistics providers that are nimble, offer enhanced visibility into their supply chains, and communicate well. He noted that ArcBest's deal pipeline had increased roughly 55% since the start of the year, which he attributed to customers seeking a logistics partner during a period of ongoing disruption.