CEOInterviews.AI
Start App
Try: AI strategy tariffs earnings guidance layoffs interest rates growth

Gina Mastantuono

President & CFO, ServiceNow

Search every verified Gina Mastantuono interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Gina Mastantuono, president and chief financial officer of ServiceNow, participated in the company's fourth quarter 2024 and second quarter 2026 earnings conference calls. During the Q4 2024 call, she discussed the company's subscription revenue growth guidance of 20% on a constant currency basis, noting that the guidance was "derisked" and that growth would have been higher without that approach. She also addressed the growth of the company's AI product, Now Assist, stating it had grown 150% quarter over quarter and was the fastest new product launch in the company's history, while noting that the "agentic AI hockey stick of value" would take time as customers began using it. On the Q2 2026 call, Mastantuono reported that ServiceNow had crossed $1 billion in AI annual contract value (ACV) during the quarter, tracking ahead of the company's target for AI to reach 30% of ACV by 2030. She also announced that the company was raising its subscription revenue guidance by $15 million at the midpoint, to $15.770 billion, representing 21% year-over-year growth on a constant currency basis. She provided expectations for subscription gross margin of 81%, operating margin of 31.5%, and free cash flow margin of 35%, attributing the gross margin outlook to increased customer use of hyperscaler partnerships and accelerating AI adoption.

Recent appearances

Other executives at ServiceNow

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →