Executive VP & CFO, Otis Worldwide
Search every verified Cristina Mendez interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Cristina Mendez, executive vice president and CFO of Otis Worldwide, participated in the company’s second quarter 2026 earnings call on July 24, 2026. During the call, she discussed the company’s service revenue performance, stating that second-quarter service revenue take-up was in line with or above expectations. She noted that investments of $50 million for the year were progressing on plan, while also observing that productivity faced headwinds from a cultural shift toward quality and customer centricity. Mendez also addressed pricing strategies, clarifying that Otis was executing its usual price increase in maintenance and adding micro-pricing, which she said was taking longer due to negotiation timelines and base penetration. She reiterated the company’s goal of achieving $50 million in incremental price impact for the year, noting that the approach was working as expected.
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