CEO, Lazada
Search every verified James Dong interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. James Dong, CEO of Lazada, has discussed the impact of the COVID-19 pandemic on e-commerce, describing it as a "very, very tough time" for the company. He noted challenges such as surging order volumes, the need to develop touch-free delivery, and protecting employees from infection. Dong stated that the pandemic accelerated partnerships with offline retailers, citing a collaboration with Masan Group in Vietnam where grocery stores delivered to consumers. He said Lazada views offline players as partners and predicted that "the borderline between online and offline will continue to blur." Dong has also emphasized the growth potential of e-commerce in Southeast Asia. In Thailand, he said the online commerce penetration rate was around 2-3% and forecast that the market could grow tenfold in the following years. He highlighted the importance of social commerce and live streaming in categories like beauty and fashion. In a 2018 panel, Dong discussed the potential for small businesses to scale through e-commerce, giving examples of local producers who expanded their sales after being listed online. He also participated in the launch of a Danish pavilion on Lazada in Vietnam in 2020, signing an MOU with the Danish embassy.
“A lot of people say that e-commerce players enjoyed a tailwind during the pandemic but the reality is that it is actually a very, very tough time for us as well.”
“On one side you have a rising number of grocery orders and consumers want to get it in time and get it fresh and in mint condition, and on the other side the supply infrastructure — there are so many challenges around that it's very difficult to ramp up during a pandemic.”
“I need to spend so much effort trying to develop touch-free delivery and also protect my employees from getting COVID as well while we needed to deliver a surging volume in those two countries.”
“During the pandemic we had a partnership and deal with Masan Group in Vietnam — they have a lot of offline grocery stores and then we work with them and they deliver from their store to the consumers.”
“Lazada fundamentally believes in partnership — we believe even most of the offline players, in fact all of the offline players, they should be our partners, and a pandemic actually accelerates this type of partnership.”
“We realized nobody can serve all the needs their consumers have, so it's better that we join forces and put all our strengths together to serve them.”
“The borderline between online and offline will continue to blur — in the years to come this trend will continue and we'll be working with a lot of players who were originally seen as offline.”
“It is really an honor for me to be here to sign the MOU with the Danish embassy and to launch the first e-commerce pavilion of Danish brands and products in Vietnam.”
“I'm looking forward to the week-long campaign 'Live happily like the Danes' which will kick off tomorrow on our platform.”
“I know that my team here is working hard to ensure success.”
“Thailand is actually the largest overseas country operation for Alibaba Group, not only Lazada which is the largest overseas local operation of e-commerce. We also have other Chinese business units like Flicky, our online travel business in China, which sees 11 million Chinese visits to Tanna annually, with most using...”
“Our strength in Thailand lies in building a solid platform with advanced technology, offering fast delivery, genuine products, and a seamless shopping experience. For example, during the Apollo era, we delivered iPhone XR within 20 minutes before the store opened, showcasing our logistics capabilities.”
“Thailand has a very high social app penetration, roughly 70%, which is even higher than many other countries. This makes it a prime market for social commerce, where consumers want to emulate influencers and celebrities, leading to rapid growth in beauty, fashion, and live streaming categories.”
“The online commerce penetration in Thailand is still relatively low, around 2-3%, compared to Singapore at about 5.5%. This indicates a huge potential for growth, and I forecast that the market could grow tenfold in the next three to four years.”
“The internet growth in Thailand is faster than many forecasts suggest, and the e-commerce market could expand by ten times within a few years. This rapid growth is driven by increasing mobile readiness and consumer adoption of online shopping.”
James Dong of the e-commerce company says the lines between online and offline will continue to blur and he hopes to work with ...
On 19 Nov, the Danish Ambassador to Vietnam, H.E. Mr. Kim Højlund Christensen and the CEO of Lazada Vietnam, Mr. James Z.
ตลาดช็อปปิ้งออนไลน์ ไม่มีใครไม่คิดถึง Lazada อีคอมเมิร์ซยักษ์ใหญ่ในเครือ Alibaba Group จากประเทศจีน ที่วันนี้มี เจมส์ ตง ซีอีโอคนล่าสุดกุมบังเหียนมาแล้ว 1 ปี แม้ธุรกิจอีคอมเมิร์ซจะไปได้สวยในสายตาคนทั่วไป แต่ในมุมมองของเขา Lazada และ Alibaba มองตลาดอีคอมเมิร์ซไทยอย่างไร หาคำตอบกันได้ใน THE STANDARD BizKlass ตอนล่าสุดนี้ #Bizklass #Lazada #TheStandardBizKlass #TheStandardco #TheStandardth #StandUpforThePeople
A collaboration with Last Mile Fulfilment Asia 2018 – In Focus: Asean's future e-commerce landscape With one of the highest ...
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