James Dong

CEO, Lazada

Search every verified James Dong interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. James Dong, CEO of Lazada, has discussed the impact of the COVID-19 pandemic on e-commerce, describing it as a "very, very tough time" for the company. He noted challenges such as surging order volumes, the need to develop touch-free delivery, and protecting employees from infection. Dong stated that the pandemic accelerated partnerships with offline retailers, citing a collaboration with Masan Group in Vietnam where grocery stores delivered to consumers. He said Lazada views offline players as partners and predicted that "the borderline between online and offline will continue to blur." Dong has also emphasized the growth potential of e-commerce in Southeast Asia. In Thailand, he said the online commerce penetration rate was around 2-3% and forecast that the market could grow tenfold in the following years. He highlighted the importance of social commerce and live streaming in categories like beauty and fashion. In a 2018 panel, Dong discussed the potential for small businesses to scale through e-commerce, giving examples of local producers who expanded their sales after being listed online. He also participated in the launch of a Danish pavilion on Lazada in Vietnam in 2020, signing an MOU with the Danish embassy.