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Dan Schulman

Chief Executive Officer, Verizon Communications, PayPal

Search every verified Dan Schulman interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Dan Schulman, who became CEO of Verizon in October 2025 after coming out of retirement, has discussed the company's strategic reset and his views on artificial intelligence. Schulman stated that Verizon had lost market share for five consecutive years and described the company as having moved from a defensive posture to one "playing to win." He announced a restructuring that included eliminating 13,000 jobs, saying the cuts were necessary to generate $5 billion in cost savings, the majority of which would be reinvested into customer service infrastructure. Schulman said he chose to announce the layoffs all at once rather than "bleed it out." Schulman has repeatedly predicted that artificial general intelligence (AGI) will arrive within two to four years, calling it a "transformative technology." He said AI will improve productivity and customer satisfaction, and noted that Verizon has been experimenting with AI agents that replace some customer service representatives, achieving higher customer satisfaction rates. Schulman acknowledged that AI will disrupt certain job functions and said that reskilling workers is an obligation of CEOs and the public sector. He also discussed the digitization of financial infrastructure, stating that blockchain technologies can radically reduce transaction costs and increase financial inclusion.

Recent appearances

Notable quotes

“For sure you're going to see disruption in with AI in certain job functions. I don't see how that's not possible. And I don't see how anybody can look people in the eye and say that's not possible.”

“We had lost market share for five straight years. We had gone from being number one in market cap to being last. Our forward PE was last in the market and terrible.”

“I think the thing to really think about is what will AI do to work forces going forward? Could it lead to unemployment levels that we haven't seen before? And what do we do as a result of that? Um as we think about it from the role of business leaders, from regulators and from governments because we need to make sure that our economies are robust, that they are inclusive and that we don't create have and have nots as”

“The first is the entire digitization of the financial infrastructure. A lot of people conflate when they think about crypto as these meme coins and risky investments with the underlying infrastructure that can power this these distributed ledger technologies, blockchain technologies, different forms of blockchain ranging from the Bitcoin blockchain to Ethereum to Solana. They all have different use cases associated w”

“I think when it comes to AI, it is a technology that is moving as rapidly as you can imagine. it is iterating and changing faster than any other technology we've seen in the past and we've obviously seen a lot of technological changes as we look backwards but this will be so much faster and as a result of that it's harder for regulators because it's changing so much we're in its early endings right now and we want to”

“I think in general, we're going to probably see more change in the next 5 years in the financial system than we've seen in the past 30 maybe to 50 years. things are changing so fast technologically that you're seeing what were more analog forms of payments and banking services all go digital. And the reason for that is that transactions can be done instantaneously as opposed to taking hours or days. And they can be d”

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