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Brian Peterson

Cofounder, Dialpad

Search every verified Brian Peterson interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. At a Google Cloud Next 26 session, Brian Peterson, cofounder and CTO of Dialpad, discussed the company's approach to agentic AI in customer experience. Peterson described Dialpad as an AI platform for customer intelligence that integrates voice and text, and noted that the company was formerly the Google Voice team. He stated that Dialpad is used by 70,000 companies across over 50 countries and is funded by Google. Peterson was joined by Randstad's CIO to discuss the company's AI transformation. Peterson said that in December he issued a mandate to Dialpad's engineering team that every line of code must be written by AI, asserting that the technology had "finally got good enough" for coding. He also described the phone number as "the biggest social network in the world," arguing that voice is one of the best use cases for agentic AI because it requires no custom software to interact with. Peterson suggested that AI can coach human agents during live calls and that the future of the technology involves agents communicating with each other rather than relying on APIs.

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