Chris Mina, LivePerson | Google Cloud Next 2026
In this interview from Google Cloud Next 2026, Chris Mina, chief technology and product officer of LivePerson, joins theCUBE's John Furrier and co-host Alison Kosik to discuss how enterprises are overcoming "AI paralysis" to move from proof of concept to production-ready agentic customer experiences. Mina explains that while brands have made real progress building AI-powered self-service flows, many stall when edge cases surface and governance teams pump the brakes — a pattern he calls AI paralysis. To break the deadlock, LivePerson recently launched Syntrix, a testing platform that uses synth…