Chief Financial Officer, Chief Operating Officer, Principal Executive Officer & Principal Financial Officer, Liveperson
Search every verified John Collins interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. John Collins, CFO and COO of LivePerson, has discussed the application of artificial intelligence to hiring and back-office operations. In a 2025 podcast, Collins described his startup Yogen, which aims to improve the hiring process. He stated that Yogen offers a free audit and a 30-day trial, and that the company does not accept résumés but provides Boolean search criteria for LinkedIn. Collins said that AI used in interviews can introduce bias and that many hiring processes are based on past practices that do not reduce risk. He also said that Yogen provides training for interviewers using mock interviews with autogenerated candidates. In a 2021 podcast, Collins described his role at LivePerson and the company's use of conversational AI to automate tasks in sales, operations, and accounting. He said that LivePerson deployed a new data management architecture and models to automate repetitive back-office work, allowing employees to focus on more strategic tasks. Collins stated that the CFO role has evolved to require data science skills and that LivePerson's automated systems allow for predictive forecasting and assessment of unit economics at the individual customer level. He also noted that LivePerson signed a seven-figure deal for an AI-guided COVID-19 test-taking experience.
“What tends to happen is a lot of companies will base their hiring process on what might have been done before... As we have more stages, it doesn't necessarily derisk the process. In fact, it can increase the risk of the process.”
“AI being used across the interview processes ... I'd like to dive into maybe how that induces its own kind of bias and can actually be a negative side for a lot of companies that are leveraging this. AI tends to look for certain keywords in people's resumes... There's a lot of tools out there to be able to cheat system...”
“In 10 or 15 minutes, we can save you 10% or more. So our objective is that within 10 or 15 minutes, you tell us a little bit about your hiring process and we can identify some green, yellow, and red flags associated with your current hiring process and what your hiring process might currently cost.”
“We know that, you know, stock options are sometimes a little bit of like monopoly money until the company has a liquidity event. A lot of employees will join a company and they say, 'Oh, I got 1,000 stock options.' And it's like, well, what does that mean? ... each stock option is worth, you know, 1 cent until the comp...”
Welcome back to Software Without Borders! I'm Andy Hilliard, and today I'm thrilled to dive into the world of hiring with John ...
AI in Accounting. You've heard the buzz for a while. Will automation completely change the accounting function? Maybe not, but ...
Sign in to search the full transcript archive, filter by topic, and access every quote from John Collins.