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Sandra Campos

President, Chief Executive Officer & Director, Express

Search every verified Sandra Campos interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Sandra Campos, a four-time CEO and board member, has spoken extensively about leadership transitions, entrepreneurship, and the state of the retail industry. In a September 2025 appearance, Campos discussed the challenges of scaling a business, stating that at different stages, companies require different types of leaders, from "wear 15 hats" entrepreneurs to specialists who can help an organization scale. She described the CEO role as a partnership in building for the future, saying it is "never one to take away" but rather "to enhance." In an August 2025 interview, Campos advised early-stage founders on hiring, emphasizing the importance of meeting potential candidates and assessing whether they can help with specific needs such as international growth, wholesale relationships, or raising capital. She also encouraged founders to "stick to your instincts" and focus on what their brand stands for. Campos has also commented on retail theft and consumer spending. In December 2023, she said retail theft "absolutely is worse" since the pandemic, citing a 50% increase in shrink and noting that about 37% of external theft came from organized shoplifting heists. She argued that solving the problem requires a combination of efforts, including technology and holding online marketplaces accountable for stolen goods. Regarding the consumer, Campos said in late 2023 that shoppers are "more focused on their discretionary spending" and that retailers are tightening their belts, focusing on cash flow and inventory management. She has also discussed the role of generative AI in retail, moderating a panel at NRF 2024 where she emphasized the need for retailers to be "customer-obsessed" and to use AI to convert more customers while managing returns and assortment planning.

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