Maryjo Charbonnier

Chief Human Resources Officer, Kyndryl Holdings

Search every verified Maryjo Charbonnier interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Maryjo Charbonnier, Chief Human Resources Officer at Kyndryl, has appeared on multiple podcasts in early 2026 to discuss the company’s approach to AI and workforce transformation. She described Kyndryl’s transition from a job-based to a skills-based model, stating that the company is translating purchase orders into a "bill of skills" to reskill and redeploy employees. Charbonnier said the company encourages employees to "make yourself discoverable" so that AI can help match them to new work as roles evolve. She also noted that Kyndryl does not use AI to assess employee performance, saying that is the manager’s job, and that one of the company’s core AI principles is that "AI shouldn’t make decisions about a human." Charbonnier characterized AI adoption as a "behavior and cultural change" rather than a technology change, and said the "antidote to fear is always hope." She argued that HR is moving from a support function to a central role in business strategy, and that HR leaders should focus on how AI affects customer service. She also emphasized that the skills most valuable to a business are those that add value to customers and generate revenue.