From Barbie to Building Sets: How Mattel's CBO Transforms Legacy Brands Through Bold Storytelling
From Toys to Entertainment: How Mattel is Transforming Legacy Brands for Modern Audiences In this episode of Marketing ...
Executive Vice President & Chief Brand Officer, Mattel
Search every verified Lisa Mcknight interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Lisa McKnight, Executive Vice President and Chief Brand Officer at Mattel, has discussed the company's strategy of expanding beyond toys into an IP-driven entertainment company, citing the Barbie film as a key example. She stated that the film was part of a multi-year corporate strategy to broaden Mattel's audience and that the company partnered with 165 brands to create a "global phenomenon." McKnight also highlighted new initiatives, including the launch of Mattel Brick Shop, a building set line for adults, and a strategic partnership with OpenAI to develop products and experiences for ages 13 and up. She described the company's approach to inclusivity, noting that Mattel has introduced over 175 different types of Barbies reflecting various ethnicities, body types, and abilities, including a blind Barbie and a Black Barbie with Down Syndrome in July 2024. McKnight has reflected on the Barbie brand's turnaround, saying that eight years ago the brand was "losing relevance" and parents no longer felt good about giving Barbie as a gift. She credited the brand's recovery to returning to the original vision of Barbie's creator Ruth Handler and focusing on "progress not perfection." McKnight also discussed the company's sustainability efforts, including a line of dolls made from ocean-bound plastic and a partnership with the Jane Goodall Institute, which was recognized by Time Magazine as one of the top inventions of 2022. She emphasized the importance of taking bold risks, stating, "If you don't take a swing and you're passive, then you're just not in the mix."
“I co-own and manage the P&L with my partner who's our chief commercial officer. So we've shared accountability, you know, so our team is not a cost center, if you will.”
“The Barbie brand was firing on all cylinders. We had just sort of emerged from a multi-year turnaround including the pandemic and the business had doubled, so we had this massive momentum and we had never taken the Barbie story to the big screen nor did we initially even know what that story should be.”
“We had to make a really tough decision to reorganize the Fisher-Price business due to softness and decline, moving part of the business to LA to be closer to studios and rightsizing the infant toddler newborn business in Buffalo, which was disruptive but necessary to turn the business around.”
“Inclusivity is a huge value for Mattel. We've evolved the Barbie product line to reflect different ethnicities, body types, and people with different abilities, now having over 175 different types of Barbies.”
“We created colorblind accessible versions of Uno by adding symbols and icons, and by the end of the year, over 90% of our Mattel games portfolio will be colorblind accessible.”
“We recently launched Mattel Brick Shop, a new building set business targeting adults, partnering with Hot Wheels as the first collection, leveraging the stronger Mattel brand equity over Mega Bloks.”
“We're excited about our strategic partnership with OpenAI to work on products and experiences for ages 13 and up, using AI cautiously due to privacy concerns with kids, and embracing AI as a tool to fuel creativity and research across the company.”
“In a world as complex as today with disruption in media and retail landscapes, having the consumer at the center of everything is paramount; the number one role of a CMO is to study behavior and work on programming, products, and experiences that influence behavior and connect brands to consumers because without releva...”
“Taking swings and being bold is essential; if you don't take a swing and you're passive, then you're just not in the mix or the game. You have to constantly think about breaking through the clutter and noise by serving up brands and stories in fresh and relevant ways.”
“The Dream Gap Project is a social impact initiative created to even the playing field for girls, addressing how girls starting at age five or six begin to doubt their competencies and lose confidence, partnering with organizations like Girls Inc. and Black Girls Who Code to help girls achieve anything they want.”
“We really had to take stock over eight years ago on the brand perception. Barbie was losing relevance; parents that had grown up playing with Barbie no longer felt good about their kids playing with Barbie, and they certainly didn't want to give Barbie as a birthday present.”
“We used the original vision of Barbie's creator Ruth Handler as the North Star for the brand—to inspire the limitless potential in every girl—and evolved the product to be inclusive and representative of the world around us, creating five different body types and diverse ethnicities.”
“The boldest move was taking Barbie to the big screen, a six-year journey starting in 2018, which allowed us to tell a story about Barbie herself rather than just playing characters.”
“We knew we wanted to tell a Barbie story that was unexpected and provocative, and while the first script made us uncomfortable, we realized that authenticity and self-awareness about Barbie's polarizing nature would be well received.”
“The marketing message 'If you love Barbie, you're gonna love this movie; if you hate Barbie, you're gonna love this movie' was initially a hard no for me, but we embraced it because it showed self-awareness and authenticity.”
From Toys to Entertainment: How Mattel is Transforming Legacy Brands for Modern Audiences In this episode of Marketing ...
Executive vice president and chief brand officer of Mattel, Lisa McKnight is credited with leading the transformation of the Barbie ...
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