Mattel's Chief Commercial Officer, Steve Totzke on Crafting Timeless Toys | Podcast
In this episode of The Speed of Culture, Matt Britton interviews Steve Totzke, Chief Commercial Officer at Mattel. Steve discussesΒ ...
President & Chief Commercial Officer, Mattel
Search every verified Steve Totzke interview, podcast appearance, and on-the-record quote β each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2024 podcast appearance, Steve Totzke, President and Chief Commercial Officer at Mattel, discussed the company's enduring market position and evolving retail strategy. Totzke noted that Mattel has remained the number one toy company in the U.S. for 30 years, with Barbie, Hot Wheels, and Fisher Price still leading their respective categories. He stated that 25 to 30% of toy purchases are now made online, requiring the company to keep its digital assets "relevant, sharp, and engaging." Totzke described an "all-channel growth strategy" in which products are designed in partnership with retailers, noting that the toy shopper "shops more often, spends more, and travels throughout the store more frequently." Totzke highlighted the adult consumer as the fastest-growing toy segment, citing Mattel Creations, launched three years ago, as one of the company's fastest-growing business segments, driven by nostalgia and collectors. He said Mattel's strategy includes growing its IP-driven toy business and expanding its entertainment offerings through partnerships with licensors like Disney, Universal, and Warner Brothers, as well as leveraging its internal IP vault. Regarding direct-to-consumer sales, Totzke noted that Mattel operates large DTC channels through American Girl and Mattel Creations but prefers partnering with retailers for main line products. He also discussed the use of AI in design, marketing content, and translations, while emphasizing caution around safety, compliance, and data privacy for products aimed at younger consumers.
“When I first started Mattel was the number one toy company in the US and 30 years later it's still the number one toy company in the US. Barbie is still the number one fashion doll, Hot Wheels is still the number one vehicle brand, and Fisher Price remains the number one infant and preschool brand.”
“Omni Channel retailing is for real; 25 to 30% of toy purchases are now made online, which is much different than before. We have to ensure our digital assets are relevant, sharp, and engaging.”
“The fastest growing segment of toys right now is the adult consumer. Mattel Creations, launched about three years ago, is one of our fastest growing business segments to capture that adult consumer driven largely by nostalgia and hardcore collectors.”
“Our strategy is to grow our IP-driven toy business and expand our entertainment offering. We partner with the best licensors like Disney, Universal, and Warner Brothers, and also leverage our deep internal IP vault with brands like Polly Pocket, Master of the Universe, and Monster High.”
“We have an all-channel growth strategy. Every channel is slightly different, so we design and develop products with intention in close partnership with our retailers. The toy shopper shops more often, spends more, and travels throughout the store more frequently, making them very important for retailers.”
“We do have one of the largest direct-to-consumer channels in the toy business through American Girl, which is about 95% direct to consumer, and Mattel Creations, which is 100% direct to consumer. However, we currently prefer partnering with retailers for our main line products.”
“The ability to manage complexity is a skill set more important today than ever. Key traits for success include persistence, staying curious and open to ideas, willingness to take on hard challenges and fail, and personal accountability with a solution orientation.”
“Perseverance is critical. In today's world of instant successes on social media, the reality is that you have to persevere. Every 'no' gets you closer to a 'yes', and failure teaches you more than success.”
“AI is being used extensively in design and development enhancements, marketing content creation, and language translations. However, when it comes to products, especially for younger consumers, we must tread carefully regarding safety, compliance, and data privacy.”
“Let's keep a calm sense of urgency. Everything that happens well usually has a sense of purpose or urgency, but being calm about it is key, especially in leadership. Nobody wants to see you freak out.”
In this episode of The Speed of Culture, Matt Britton interviews Steve Totzke, Chief Commercial Officer at Mattel. Steve discussesΒ ...
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