Santhosh Keshavan

Executive Vice President, Chief Information Officer and Global Head of Technology & Operations, Voya Financial

Search every verified Santhosh Keshavan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Santhosh Keshavan, Executive Vice President, Chief Information Officer and Global Head of Technology & Operations at Voya Financial, has described the company's digital transformation as an ongoing journey focused on simplification, data management, and cloud adoption. He stated that Voya has consolidated its core systems, including reducing 46 instances of its record-keeping platform in wealth solutions, and has migrated from data centers to a hybrid cloud environment, with plans to move further toward public cloud over the next three to four years. Keshavan emphasized that blindly moving applications to the cloud can lead to higher expenses and unintended consequences, and that understanding the purpose of cloud migration is critical)Skip. He also highlighted the launch of the "my Voyage" digital platform, which he described as a first-of-its-kind personalized financial guidance tool that integrates workplace benefits and external accounts, and noted that the consolidation efforts enabled its development within a year rather than the three to five years it would have otherwise taken. Keshavan has stressed the importance of data as a foundation for digital transformation, stating that without a good understanding of data and the ability to create intelligence from it, digital transformation cannot succeed. He said Voya has built a scalable platform to ingest, transform, and feed data based on a "build it once and use it many times" principle to reduce data quality issues. He also discussed the company's focus on hyper-personalization and solving the "last mile problem" to help customers execute on guidance, as well as its efforts to innovate by integrating financial planning around health and wealth. Keshavan noted that talent is a critical aspect of progress, and that Voya's focus on employee well-being, diversity, equity and inclusion, and ESG priorities helps attract and retain employees. He added that information security is becoming increasingly important as the business connects with more partners.