Executive Vice President & Chief Network Officer, Frontier Communic Parent
Search every verified Veronica Bloodworth interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In September 2016, Veronica Bloodworth, then serving as Frontier Communications' South Region Vice President of Marketing, acknowledged that the company's transition from Verizon FiOS in Texas had "not gone as well as we had hoped." She stated that the company had transferred over 440 million data elements and faced challenges from April weather, but said Frontier was "focused on improving the customer experience every day." Bloodworth outlined steps the company was taking, including deploying 450 former Verizon technicians, 11 technicians from Indiana, and 65 contractors, as well as proactively applying bill credits for service outages without requiring customer action. Bloodworth apologized for customer frustrations and said the company would address individual situations on a case-by-case basis, including contract cancellation fees for those wanting to leave. She emphasized that Frontier's "number one priority is our customers" and that the company was "committed to earning their confidence and trust" by making progress, though she noted that "we cannot go back" to the previous service provider.
“We transferred over 440 million data elements and it is a large and complex transaction; April was a tough weather month in Texas which added to our challenges, but we have made progress and are focused on improving the customer experience every day.”
“We have 450 technicians in the market today, former Verizon employees trained and servicing our customers, plus 11 technicians brought in from Indiana and 65 contractors added since the transaction to improve service.”
“We are not charging customers for times when service was out as part of our action plan; that is the bare minimum to show our commitment to customer service.”
“We absolutely apologize for the frustrations our customers are experiencing and will apply bill credits proactively for any service outages without requiring action from the customer.”
“We will take individual situations on a case-by-case basis to provide more relief beyond bill credits, especially for business owners and medical professionals who have lost money or cannot perform their duties due to outages.”
“We are focused on improving wait times for customer calls by placing first call response in US-based call centers and using third-party vendors to assist with high call volumes.”
“For customers wanting to cancel service due to ongoing issues, we will address contract cancellation fees and other concerns on a case-by-case basis to accommodate their situations.”
“Our number one priority is our customers, and while we cannot go back, we are moving forward with a commitment to earn their confidence and trust by making progress every day.”
Rachel McGalian is Frontier's south region Vice President of Marketing. She admitted the switch has not gone smoothly. FOX 4 is ...
Sign in to search the full transcript archive, filter by topic, and access every quote from Veronica Bloodworth.
The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →