Executive Vice President and Chief Technology & Transformation Officer, Albertsons Cos
Search every verified Anuj Dhanda interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a 2008 talk at UMBC, Anuj Dhanda, then Executive Vice President and Chief Information Officer of PNC Financial Services Group, discussed the evolving role of technology in banking. He stated that technology had moved from back-office automation to a central, information-driven role in the business. Dhanda described PNC as "the top performing bank in our peer group" over the prior five years, noting the bank had "no subprime exposure." He emphasized the importance of aligning technology with business strategy, saying the winners in banking would be those who treat technology as "an integrated view to the business" rather than a support function. Dhanda also addressed operational challenges, including the need to standardize customer processes across channels and to manage a mix of electronic and paper payments efficiently. He highlighted virtualization as a fundamental tool for cost efficiency, noting that the industry used only 8% of CPU capacity on servers. He stressed that strong risk management and governance are critical in a global, complex technology environment, and that cultivating talent through accelerated college recruiting was central to PNC's success.
“Technology really started in the back office in banking and that's where we had a big application of technology, but today it is really becoming an information business and increasingly technology plays more and more of a central role.”
“We are over the last 5 years probably the top performing bank in our peer group; we have no subprime exposure and that is one thing that we have sidestepped and hence we are focused on growing the bank while others have to deal with all the mess they've created.”
“The pace of change is really accelerating; what we used to do in 10 years we now do in a year, what we did in a year we do in like two months, and at each successive period the change is rapidly changing which is also really disruptive in the marketplace.”
“The winners in banking or financial services would be people who understand the strong alignment between business and technology and how to align technology with the business in a way that it's not a support function but an integrated view to the business.”
“We really believe people are central to our success and we are accelerating our college recruiting for interns and full-time positions because cultivating talent is key to our success.”
“The fundamental challenge in banking becomes how do we leverage technology in a way which is efficient so that we can manage the mix of electronic and paper payments, keep investing, and yet keep our revenue to cost ratio in line.”
“The role of technology in banking has moved from back office automation to front office customer engagement and now to becoming an information-driven business where analytics and quality of information are critical to managing risk and returns.”
“Healthcare payments industry is really centered on information; automating claim processing and remittance can save billions and banks are becoming integral in providing these information-driven services.”
“Virtualization is fundamental because on average the industry uses only 8% of CPU capacity on servers; virtualization allows scalability and cost efficiency by consolidating applications and environments.”
“Strong risk management and governance become really critical as the technology environment becomes more global and complex; without it, offshore initiatives and global operations may fail to deliver value.”
Anuji Dhanda, CIO of PNC Bank, speaks on "Winning through Technology in the Financial Services Industry" as part of UMBC's ...
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