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Rohit Kapoor

Co-Founder, Chairman & Chief Executive Officer, EXLSERVICE HOLDINGS INC

Search every verified Rohit Kapoor interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Rohit Kapoor, Chairman and CEO of EXL, appeared on Nasdaq's "LIVE from MarketSite" on October 2, 2026, where he discussed the company's evolution from operations and analytics to a broader AI focus. He stated that AI is not a "plug-and-play story," emphasizing that successful implementation requires structuring and orchestrating AI across the enterprise, embedding decision-making into workflows, and mastering data sets. Kapoor argued that the main competitive advantage in AI lies in "context," which he defined as proprietary data assets, specialized knowledge, and chain-of-thought reasoning, rather than in the models themselves, which he noted are becoming more powerful and cheaper, including open-source options. Kapoor also addressed the role of humans in AI systems, suggesting a shift from "human-in-the-loop" to "human-on-the-loop," where humans supervise agentic AI operations rather than working alongside them directly. He described EXL's current stage as moving from pilots and proof-of-concepts into production, with plans to broaden AI use cases across the enterprise and work toward more autonomous systems. His remarks highlighted the need for a consulting mindset to help clients define and reach future-state operations.

Recent appearances

Notable quotes

“I think medicine in India could be a high leverage solution if you adopt AI significantly, right? Where you just don't have doctors in villages and all but this can really transform how we look at health care. So the possibilities for a country like ours is endless.”

“What we know is speed is critical — the return on that investment has to be visible in a very short period of time, and these days that short period of time is as little as 30 days, so you really need to move with high velocity.”

“By reconfiguring the process, you will be able to shrink down the workforce and be able to get a realizable benefit associated with that.”

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