Senior Vice President & Chief Marketing Officer, Cracker Barrel Old Ctry Stor
Search every verified Sarah Moore interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a May 2025 interview, Cracker Barrel Senior Vice President and Chief Marketing Officer Sarah Moore discussed the company's marketing strategy and brand evolution. Moore stated that Cracker Barrel is "in year one of a three-year transformation" and described a "two-prong strategy" of defending the brand's existing fan base while showing up for new audiences. She noted that the company is "driving consideration and reconsideration across new audiences in a way that is thoughtful and authentic," adding that the goal is "not about changing who we are, but stepping into the spotlight differently." Moore highlighted Cracker Barrel's out-of-home advertising, calling it "baked in our DNA" and noting the company is the "largest directional out of home advertiser" with over 1,350 billboards generating 56 million daily impressions. She described the brand's hospitality as "country hospitality" and said its 70,000 employees are "very much in service of the guest." Moore also cited a partnership with NASCAR and Speedway Motorsports as an example of amplifying the brand's core identity, and said the company uses digital and programmatic out-of-home advertising for local store marketing, day parting, and weather triggering.
“Cracker Barrel is not only one of the top 20 out of home spenders in the US, it is also the largest directional out of home advertiser with over 1,350 billboards, mostly along major highways. That adds up to 56 million impressions every single day, more than 20 billion a year.”
“We are in year one of a three-year transformation. The role that out of home will play in that is exciting because the first year has been about testing and development to understand what we're going to do across this framework for all of our core guests and prospective customers.”
“Out of home is kind of baked in our DNA at Cracker Barrel. What started as a functional tool to navigate guests to our stores has really grown to be a part of our identity, cueing emotional connection along the way.”
“We call it country hospitality. When you walk into a Cracker Barrel, it is literally like a warm hug. Our 70,000 employees love us and are very much in service of the guest. We believe we are there to deliver more than a meal; our entire experience is built around hospitality at its core.”
What does it take to evolve a beloved legacy brand for today's media landscape? Cracker Barrel CMO Sarah Moore joins Sue ...
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