President & Chief Operating Officer, National Healthcare
Search every verified R. Ussery interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2020 video message for National Nurses Week, R. Ussery, President and Chief Operating Officer of National Healthcare (NHC), thanked the organization's nurses for their work. He stated that NHC's mission is "to be the senior care leader in customer and investor satisfaction" and said that nurses have the most impact on customer satisfaction within the organization. Ussery said, "In short there would be no NHC without you," and expressed appreciation for the nurses' leadership in centers, home cares, and assisted living facilities. Ussery also acknowledged the COVID-19 pandemic, referring to it as "this unrivaled pandemic." He said that the nurses' "direct service and commitment to your patients sets an example for all of us" and concluded by wishing them a happy Nurses Day.
“Many times when I speak about our mission statement of course that is to be the senior care leader and customer and investor satisfaction, I tell people that I have very little opportunity to impact a customer but certainly no group of people within our organization has more impact on our customer satisfaction than our...”
“In short there would be no NHC without you. We're so appreciative of what you do every day and the leadership that you bring to your centers, to your home cares, your assisted living; you're the frontline and so critical to our mission.”
“Certainly in this time with this unrivaled pandemic, your direct service and commitment to your patients sets an example for all of us. We're just so proud of what you do and on behalf of all of us, happy Nurses Day, thank you.”
Join Mike and thank all the wonderful nurses at NHC during National Nurses Week 2020 !
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