A CEO perspective on the value of people
Tom Monahan is the CEO of Heidrick & Struggles and I ask him about his view of people within the organisation he leads ...
Chief Executive Officer & Director, Heidrick Struggles Intl
Search every verified Thomas Monahan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Tom Monahan, who became CEO of Heidrick & Struggles in 2024, has appeared in a series of interviews discussing leadership and organizational performance. In these appearances, Monahan stated that "great leadership — the right people in the right roles leading in the right way — is the single most important driver of high performing organizations." He described people as "the only thing inside an organization you suddenly realize it can be worth a lot more next year than this year" if leaders invest in their development. Monahan also outlined what he called a "leadership tool kit" that includes curiosity, active listening, treating facts as important, and finding collective ambition. Monahan introduced concepts including "summoning," which he described as the work of encouraging people who may not see themselves as typical leaders to take on leadership roles, and "switchboarding," which he characterized as connecting team members with the right mentors rather than trying to teach everything oneself. He also discussed the "shrink ray" as a leadership tool for focusing teams on the most leveraged part of a problem or opportunity. In a separate interview, Monahan noted that boards are increasingly looking for senior leaders who demonstrate "the ability to learn," because "any attempt to replicate the past is highly unlikely to reflect the future."
“The best thing about people is they're kind of the only thing inside an organization you suddenly realize it can be worth a lot more next year than this year if you do your job with people.”
“If you do your job with people, you know they can grow faster than the organization.”
“Of all the ways I can spend my time helping the human capital that I have, the chance to influence compound its value really is... it's exciting because you're mentoring people.”
“You can begin with a crash question which is: how do I get more out of people; they'll have impact on the people around them and the value of what we collectively do can go up pretty meaningfully.”
“Once that penny dropped from me I said, oh that — that's something worth spending time on.”
“Sometimes the most important job a leader has is the shrink ray in their tool belt.”
“Most huge problems have a highly leveraged part that really requires some focus.”
“Most huge opportunities have some very specific thing we have to get 100% right so if we put our energy there it will have huge value.”
“It's one of those places that can help galvanize people... I'm usually the one to solve it — I think the data would suggest I'm actually just about never the one to solve it but I create the conditions sometimes for a solution.”
“When you take on the problem of what drives great performance you look for explanatory variables of A versus B or outlier performance.”
“Invariably it comes down to the fact that leadership — people in the right roles, leading in the right way — is the single most important driver of high performing organizations.”
“I hope they say, 'Gosh, he was genuinely curious about me, about what I do.'”
“Leadership, great leadership, the right people in the right roles leading in the right way is the single most important driver of high performing organizations.”
“The best thing about people is they're kind of the only thing inside an organization you suddenly realize it can be worth a lot more next year than this year.”
“Most huge problems have a highly leveraged part that really requires some focus. Most huge opportunities have some very specific thing we have to get 100% right so if we put our energy there it will have huge value.”
Tom Monahan is the CEO of Heidrick & Struggles and I ask him about his view of people within the organisation he leads ...
Tom Monahan CEO Heidrick & Struggles outlines the power of The Shrink Ray to help focus and galvanise people around a ...
Tom Monahan CEO of Heidrick & Struggles outlines what distinguishes great companies. #leadership #interview #podcast #ceo ...
I chat to Tom Monahan CEO of Heidrick & Struggles about how he wants people to remember him after each interaction.
Tom Monahan took on the role of CEO of Heidrick & Struggles in 2024. He came to Heidrick & Struggles with a decades-long ...
Tom Monahan, CEO of Heidrick & Struggles, talks with Dana Born about what practices and traits leaders should include in their ...
Tom Monahan, CEO of Heidrick & Struggles, talks with Dana Born about his use of the terms "summoning" and "switchboarding" ...
Tom Monahan, CEO of Heidrick & Struggles, talks with Dana Born about advice he has for the next generation of impactful leaders ...
Tom Monahan has always been curious. In childhood exploring his grandparents' carnival (still in the family today), he'd pepper ...
Most companies today don’t have any tangible value, points out our guest Tom Monahan. It’s all concentrated in relationships with customers and the experiences companies provide. Tom Monahan led CEB for decades, developing a compelling suite of research, benchmarks, and decision-support tools and services and eventually selling the company to Gartner. His work at CEB included the development of the Customer Effort Score, at the time a revolutionary way of thinking about the customer experience in terms of friction and ease, and a metric still in widespread use. Since selling CEB to Gartner…
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