Executive Vice President & Chief Financial Officer, Csg Intl
Search every verified Hai Tran interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Hai Tran, Executive Vice President and Chief Financial Officer of CSG International, discussed the company's recent performance and strategy in a September 2024 interview. Tran stated that CSG reported its best annual results in nearly two decades, with organic growth of 7.3% and 11 consecutive years of dividend increases. He attributed this to a "culture first, people first" approach and a diversification strategy that has created "multiple avenues for growth." Tran described CSG's offerings as encompassing revenue monetization, customer experience, and integrated payments, serving communication service providers and brands in retail, financial services, healthcare, and technology. Tran said the company anticipates organic growth of 2 to 6% annually, with a focus on the midpoint or higher, describing 4 to 6% growth as "the new normal." He noted that CSG partnered with Lenda to offer credit access to small and medium-sized businesses within its payments ecosystem of over 100,000 merchants. Tran also mentioned the launch of "Bill Explainer," a generative AI tool aimed at improving bill comprehension and reducing customer service calls. He stated that CSG's solutions resonate in both strong and challenging economies by delivering "meaningful cost savings and new revenue growth opportunities" for customers.
“We have focused at CSG on a culture first people first approach and in doing so we've begun to really diversify and create multiple avenues for growth.”
“We empower companies to build unforgettable experiences and to do that we enable people and businesses the ability to connect to use and to pay for services that they value the most.”
“Our diversification strategy is starting to pay off because we go to market now with broadly speaking three different offerings: our solutions around revenue monetization, customer experience, and integrated payments.”
“A good economy is always a good tailwind for us but even in challenging economies our solutions resonate because we deliver meaningful value to our customers even in difficult times.”
“Customers are hyperfocused on how quickly we can deliver a return on their investment in a tangible fashion, so when they deploy our solutions it's about how we can help them execute on their digital and business transformations with meaningful cost savings and new revenue growth opportunities.”
“We partnered with Lenda to offer small and medium-sized businesses access to credit in a pretty seamless fashion as part of our payments offering ecosystem of over 100,000 merchants.”
“We launched a new offering called Bill Explainer which leverages generative AI to improve bill comprehension, enhancing consumer experience and reducing calls into the help desk.”
“We anticipate our organic growth to be in the range of 2 to 6% year in and year out with an emphasis on the midpoint or higher, and that's something we've delivered the last couple of years.”
“Our focus is on delivering 4 to 6% organic growth as the new normal by continuing to execute with a quarter-turn focus on fundamentals, taking advantage of a robust pipeline, and delivering exceptional customer value to capitalize on upsell and cross-sell opportunities.”
CSG Systems (CSGS) provides revenue and payment solutions to the communications industry. CFO Hai Tran joins Nicole ...
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