Hai Tran

Executive Vice President & Chief Financial Officer, Csg Intl

Search every verified Hai Tran interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Hai Tran, Executive Vice President and Chief Financial Officer of CSG International, discussed the company's recent performance and strategy in a September 2024 interview. Tran stated that CSG reported its best annual results in nearly two decades, with organic growth of 7.3% and 11 consecutive years of dividend increases. He attributed this to a "culture first, people first" approach and a diversification strategy that has created "multiple avenues for growth." Tran described CSG's offerings as encompassing revenue monetization, customer experience, and integrated payments, serving communication service providers and brands in retail, financial services, healthcare, and technology. Tran said the company anticipates organic growth of 2 to 6% annually, with a focus on the midpoint or higher, describing 4 to 6% growth as "the new normal." He noted that CSG partnered with Lenda to offer credit access to small and medium-sized businesses within its payments ecosystem of over 100,000 merchants. Tran also mentioned the launch of "Bill Explainer," a generative AI tool aimed at improving bill comprehension and reducing customer service calls. He stated that CSG's solutions resonate in both strong and challenging economies by delivering "meaningful cost savings and new revenue growth opportunities" for customers.