Chief Human Resources Officer, Arcbest
Search every verified Erin Gattis interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2022 conversation with UAFS Chancellor Terisa Riley, Gattis discussed her career path at ArcBest, noting that she began in an entry-level customer service role for the Benefits department. She stated that she later worked in Executive Benefits and Corporate Governance before serving as Chief of Staff to the CEO, after which she was asked to establish the company's talent management program. Gattis described ArcBest as a "values-driven culture" with values including creativity, integrity, collaboration, growth, excellence, and wellness. She said that of ArcBest's 1,800 employees in Fort Smith, over 500 attended UAFS, and described UAFS graduates as coming to the company "not just ready for a job, but a career." Riley noted that UAFS has begun developing certificates and associate degrees focused on logistics and logistical operations, including a master's degree in data analytics, which Gattis said would help organizations "go far."
“ArcBest helps keep the global supply chain moving. We offer ground, ocean, and air transportation through our less than truckload carrier ABF Freight, our Panther Premium Logistics fleet, and also our over 40,000 capacity providers across North America and that number is growing.”
“I actually started in a frontline role in customer service for our Benefits department. It was the most entry-level role we have. That's what I love about this company.”
“I was on the phone all day for a self-insured plan, talking to people whose medical claims hadn't been paid or were delayed, or medical providers who hadn't received their money yet.”
“Our CEO, Judy McReynolds, came to me and said, 'Hey, would you be interested in starting up a talent management program for our organization?' And really ever since then we've been building out our talent management program at ArcBest.”
In this Alumni edition of our UAFS Chancellor Connections series, UAFS Chancellor Terisa Riley sits down with ArcBest's Chief ...
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