John Castelly

Senior Vice President of Legal and Chief Ethics & Compliance Officer, Servicenow

Search every verified John Castelly interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a March 2025 podcast appearance, John Castelly discussed ServiceNow’s approach to ethics and compliance, which he described as a "people job" where values rather than rules drive behavior. He stated that the company’s Code of Ethics was reframed around the principle of "winning the right way" and shifted from a sales-focused anti-bribery and anti-corruption document to a broader, value-based code applicable to all employees, including those in engineering and development. Castelly noted that the team added scenario-based content to help employees see themselves in the code, and he reported increased engagement metrics on the code’s web page following the change. Castelly also highlighted that ServiceNow’s ethics and compliance program was named one of the 2025 World’s Most Ethical Companies by Ethisphere. He attributed the program’s effectiveness to a combination of a compelling code, impactful training, and storytelling aimed at building trust with both internal and external stakeholders.