Eran Ashkenazi

CBO, SentinelOne

Search every verified Eran Ashkenazi interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Eran Ashkenazi, SVP of Global Support and Services at SentinelOne, discussed the company's growth and customer success strategies in a 2021 interview. He noted that SentinelOne had completed a Series F funding round at a valuation of over three billion dollars, and that the company had grown from about 10-15 employees to 650 worldwide during his six and a half years there. Ashkenazi described implementing a customer success platform from Totango, stating that it helped identify data issues in other systems like Salesforce and expanded from a customer success tool to one used by other departments. Ashkenazi also reflected on the company's evolution in customer success, mentioning that early processes were rudimentary and that scaling required systematic, predictable, and repeatable approaches. He credited the Totango platform with enabling faster change cycles and supporting the company's growth from risk detection to renewal and pre-sales functions.