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Juan Perez

Chief Information Officer, Salesforce

Verified interview transcripts, podcast appearances, and direct quotes from Juan Perez, Chief Information Officer at Salesforce. AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • Juan Perez, Men's Morning of Reflection, January 2026

    (Please note that this video was cut off due to technical difficulties.) Juan Perez currently serves as a CIO Advisor at Salesforce, following his tenure as Executive Vice President and Chief Information Officer. In that role, he led global IT, Global Business Services, Data & Analytics, and Transformation. He also supported the formation and leadership of Salesforce’s AI Council, guiding the responsible adoption of AI technologies to enhance performance and decision-making across the organization. Prior to Salesforce, Juan spent more than two decades at UPS, culminating in his role as Chief…

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  • How Can AI Agents Transform the Medical Industry? | Salesforce CIO Corner

    On this episode of CIO Corner, Rashmi Kumar, CIO at Medtronic, and Juan Perez, CIO at Salesforce, discuss how the medical ...

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  • Partners, priorities and the art of the possible

    Check out more IBM Podcasts → https://ibm.biz/BdGbbH Learn more about watsonx Orchestrate → https://ibm.biz/BdGbb4 Partners, priorities and the art of the possible. A CIO is the new client zero in the technology transformation for their company. They play a part in everything from procurement and development to sales and customer service, blending business and technology expertise. Juan Perez, CIO at Salesforce, talks about this new reality, the future of work with AI agents, governance and risk management, and how alignment with trusted partners is crucial for making AI successful. See the…

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  • How Can AI Agents Transform Nonprofits? | Salesforce CIO Corner

    On this episode of CIO Corner, Mat Mathews, former CTO at Boys & Girls Clubs of America, and Juan Perez, CIO at Salesforce, discuss how AI agents can assist nonprofits in carrying out their operations through fundraising and donor and volunteer outreach. The conversation addresses the critical aspects of responsible AI implementation in the nonprofit sector, where data security and ethical considerations are paramount. Both IT leaders advocate for starting with small, impactful projects to demonstrate value and secure buy-in while aligning AI initiatives with organizational goals and robust da…

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  • How To Build Responsible AI With Agentforce | Salesforce CIO Corner

    On this episode of CIO Corner, Ann Funai, CIO at IBM, and Juan Perez, CIO at Salesforce, discuss why IT leaders should care about agentic AI governance, highlighting Salesforce’s new AI agent product, Agentforce. They emphasize the need for robust guardrails, agent-centric architecture, and understanding data flows and access controls that recognize the roles and permissions of users. Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/colle... Learn more about Agentforce: https://sforce.co/4g3dTIx Chapters: 0:00 - Intro 0:45 - AI Governance for Agent…

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  • How Agentforce Emulates Human Decision-Making | Salesforce CIO Corner

    On this episode of CIO Corner, Erin DeCesare, CTO of workplace food tech platform, ezCater, speaks with Salesforce CIO, Juan Perez, to discuss how AI agents will impact the company’s business operations and customer experience. Erin explains how ezCater is using AI agents to scale their business, improve efficiency, and create a more seamless ordering process and shares key insights for CIOs and CTOs who are looking to implement AI agents into their own organizations. Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/colle... Learn more about Agentforc…

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  • How Will AI Agents Transform the Hiring Process? | Salesforce CIO Corner

    How is the largest job site in the world using AI to improve the hiring process? Salesforce CIO Juan Perez and Indeed CIO Anthony Moisant discuss how Indeed is using AI in the job search process and how autonomous AI agents can make hiring more human. Check out more CIO content on Salesforce's Newsroom site: https://sforce.co/3WBC8oE Learn more about Agentforce: https://bit.ly/4eBFa3Y Chapters: 0:00 - Intro 0:56 - AI & Hiring 2:55 - Agentforce 4:11 - Value of AI 5:17 - AI and Developers 6:11 - AI in the Career Lifecycle 8:14 - Links #Salesforce #AI Subscribe to Salesforce’s YouTube Channe…

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  • How AI Agents Are Creating Hyper-Personalized Experiences for Customers | Salesforce CIO Corner

    From hyper-personalized shopping experiences to autonomous customer service agents, AI is transforming the retail world at breakneck speed. Salesforce CIO Juan Perez and Saks Global CTO Mike Hite discuss what implementation lessons IT leaders from all industries can learn from this AI evolution and why a foundation of reliable, accurate, and organized data is vital for generating successful outcomes for customers. Check out more CIO content on Salesforce's Newsroom site: https://sforce.co/3WBC8oE Learn more about Agentforce: https://www.salesforce.com/agentforce/ Chapters: 0:00 - Intro 0:48…

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  • How Businesses Can Learn to Trust AI Outputs | Salesforce CIO Corner

    How can AI earn the trust of CIOs and CTOs? With 93% of IT leaders hesitant to fully trust AI outputs, the need for robust, transparent, and reliable AI systems has never been more critical. Hear from Salesforce CIO, Juan Perez, and Kyall Mai, CIO of Esquire Bank, about why features like data masking and audit trails are crucial for enterprise-first AI models, why it’s vital for companies to form AI councils, and how AI agents will transform the workplace. Check out more CIO content on Salesforce's Newsroom site: https://sforce.co/3WBC8oE Learn more about Agentforce: https://sforce.co/4glfCc…

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  • Salesforce on Transforming the Customer Experience

    Juan Perez, Chief Information Officer, Salesforce shares how his team at Salesforce is partnering with customers to advise on their digital transformations at The Business Value of AI event in Atlanta. -------- Subscribe to Bloomberg Live on YouTube:    / @bloomberg_live  

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  • The Challenges of Integrating AI Into Your Business | Salesforce CIO Corner

    Salesforce CIO, Juan Perez, speaks with Salesforce Senior Vice President, Casey Coleman, about the unique pressures facing CIOs to quickly implement artificial intelligence into their enterprise and what questions they should be asking before integrating new AI tools. Check out more CIO content on Salesforce's Newsroom site: https://sforce.co/3WBC8oE Learn more about Einstein Copilot:    • Einstein Copilot: Conversational AI for Yo...   00:00 - People don’t want to be replaced by AI 00:24 - Learn from IT leaders implementing AI 00:50 - Challenges of building a cohesive AI strategy 01:15 - B…

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  • Salesforce’s Focus on Secure AI: CIO Juan Perez Talks Cybersecurity & Resilience | Technovation 829

    As a technology leader within a tech company, an important advantage is acting as the first customer of its products to test them before offering them to customers. Salesforce, often cited as the first SaaS company, is no different. In this conversation, Juan Perez, CIO of Salesforce, shares his thoughts on serving peer CIOs in his role at the company and discusses the key priorities that have remained constant throughout his career. He delves into Salesforce's mission in building technology to help customers succeed and highlights the potential applications of generative AI. In addition, he d…

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