Chief Commercial & Marketing Officer, Intercontinental Hotels
Verified interview transcripts, podcast appearances, and direct quotes from Heather Balsley, Chief Commercial & Marketing Officer at Intercontinental Hotels. AI-verified speaker identity with full-text searchable transcripts.
“I've learned to listen more than I talk and I still talk a lot like I tell my team you know I'll come in hot but that doesn't mean I don't want to debate and discuss I just you know I can't help myself but I've learned to listen and like truly listen like invest in like really listening to understand and reflect and th...”
“I shared with him you know my development plan and that I've heard this feedback that I have sharp elbows and he was like no he said I want you on my leadership team because you have a point of view and you'll drive for results and that really stuck with me because it was the first time actually in my career where the...”
Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable.
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