Chief Executive Officer, J Sainsbury Sainsburys
Search every verified Simon Roberts interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2024 podcast, Roberts discussed Sainsbury's use of artificial intelligence in its supply chain, stating that the company implemented an AI capability that improved product availability by three points and reduced food waste. He described the technology as helping the company send more accurate stock levels to stores. Roberts also spoke about the importance of being "purpose driven" as a business, arguing that a clear long-term vision helps teams make better short-term decisions. He noted that Sainsbury's uses AI to offer personalized prices to customers through its Nectar loyalty program, with millions of price permutations generated for individual shoppers.
“we just put an AI capability to do that into our company and it's been a fantastic change because we learned much we've learned so much right... We've learned first of all that we can actually give better availability to customers... our availability is lifted three points since we put it in place... Secondly we're see...”
“we've been really working on is you know what does it take to become really Purpose Driven... if you're really clear as a team as a business on where you want to get to in the long term it really helps them sort out some of the choices closer to now which you need to make you know yes or no decisions on”
This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape. Music copyright: Kevin MacLeod
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