Doug Hammond

Chief Executive Officer, Nfp An Aon

Search every verified Doug Hammond interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Doug Hammond, chairman and CEO of NFP, spoke at the 2023 CED Distinguished Leadership Awards about Michael Dowling, president and CEO of Northwell Health. Hammond described Dowling’s leadership as a “relentless drive to better the circumstances of other people” and praised Northwell’s care for patients regardless of their background, saying that a person who appeared to be unhoused received the same level of care as he did in the emergency room. Hammond also noted that Northwell operates on a tight margin and that Dowling directs remaining funds toward behavioral health, veterans care, and mobile clinics. In a 2022 interview with NYU School of Professional Studies, Hammond discussed crisis management during the pandemic, saying he prioritized understanding the impact on customers and reducing discretionary spending. He stated that leaders should be straightforward with employees about return-to-work plans and that being too absolute in expectations can be a misstep. Hammond also said that as NFP grows, maintaining employee engagement becomes a greater challenge, and he makes an effort to sit with unfamiliar employees at functions to encourage conversation. In a 2017 interview, Hammond described NFP’s acquisition strategy as focused on cultural fit and employee engagement, noting that pushing too hard on margins can diminish organic growth. He recounted taking NFP public in 2003 at $23 per share, seeing the stock fall from $58 to $0.81 during the 2007–2008 downturn, and then taking the company private in 2013 to focus on long-term investment.