John Dilullo

Chief Executive Officer, Pagerduty

Search every verified John Dilullo interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. John Dilullo, Chief Executive Officer of PagerDuty, participated in the company’s Q1 2027 earnings call on May 28, 2026. During the call, Dilullo stated that “AI is the new operational risk layer for enterprise,” describing it as accelerating software development and deployment, which he said leads to greater complexity and less predictable failures in production environments. He noted that no customer segment is immune to these risks, and that AI failures in large enterprises can become major operational disruptions. Dilullo also commented on market dynamics, saying that “the number of new logos and the amount of utilization platform” are in a favorable environment. He attributed this to AI’s role in accelerating automation workflows and autonomous systems, which he argued creates a greater need for resilience. He highlighted that traditionally slower-moving verticals, such as manufacturing, financial services, health care, and state and local government, are adopting new products more quickly, and that PagerDuty’s operations cloud pricing and packaging is positioned to meet that demand.