Louise Beardmore

Chief Executive Officer, United Utilities

Search every verified Louise Beardmore interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Louise Beardmore, Chief Executive Officer of United Utilities, has discussed the company's partnership with Auriga in administering a trust fund for customers in financial difficulty. In a 2020 video, she stated that deprivation is a significant issue in the Northwest, with 30% of her customer base earning less than £21,000 per year and struggling to prioritize bills. She noted that nearly 70,000 customers had received benefits from the trust fund over 12 years, and emphasized the importance of partnerships and the independence of the trust in helping customers achieve a "fresh start." In a 2017 presentation, Beardmore described her focus on employee engagement as a key differentiator for customer service. She reported that employee engagement levels at her operation had increased to 91%, written customer complaints had been reduced by 50%, and customer service had become the most improved in the sector over the previous year. Beardmore attributed these outcomes to caring for employees and stated that for every one-point increase in employee engagement, there is a 0.4 percent increase in customer service.