Andrew Livingston

Chief Executive Officer, Howden Joinery

Search every verified Andrew Livingston interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Andrew Livingston, chief executive officer of Howden Joinery, discussed the company's mobile strategy in a 2014 interview. He stated that the business, which operates over 300 stores in the UK, had focused on making its omni-channel services work together to provide convenience for tradespeople. Livingston noted that the company launched a mobile site in 2010 and added stock check and click-and-collect features, and that one in three visits to the company's website was made through the mobile site. Livingston said that the company had replaced its legacy systems three years prior, a process he described as resource-intensive. He observed that customers using mobile devices visited stores more frequently and became more loyal over time, and that mobile was the company's fastest-growing channel.