Chirantan Desai

President & Chief Operating Officer, Servicenow

Search every verified Chirantan Desai interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Chirantan “CJ” Desai, President and Chief Operating Officer at ServiceNow, appeared on the Resilience Universe podcast with Sanjay Poonen on May 12, 2026, where he discussed his recent move to MongoDB as CEO six months prior. Desai described his vision for MongoDB as the default data platform for the agentic era, emphasizing that unstructured data is central to AI workloads. He noted that MongoDB has 65,200 customers, with banking and financial services using it for mission-critical workloads, and observed a shift where companies are moving workloads on-prem due to data sovereignty concerns. Desai outlined a four-bucket framework for AI: innovate faster in engineering, sell more, serve better in customer support, and run efficiently across HR and IT. He also expressed concern that CIOs may shift priority from innovation to cyber protection due to unknown AI-driven threats. On the ServiceNow Q3 2025 earnings call on October 22, 2025, Desai described ServiceNow as "one of the most durable, consistent, over-performing growth companies in the enterprise software industry" and proposed a new category called the "Super 8," which includes the Mag 7 plus ServiceNow. He highlighted the GSA One Gov agreement, stating it opens the door for broader federal and government adoption of ServiceNow and that the AI platform is estimated to boost efficiency by 30%, saving the federal government billions over five years. Desai also announced that the board of directors approved a five-for-one stock split to make shares more accessible to investors and provide employees with greater flexibility in managing equity.