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Joseph Gebbia

Co-Founder & Director, Airbnb

Search every verified Joseph Gebbia interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Joe Gebbia, co-founder of Airbnb and the first U.S. Chief Design Officer, has been leading the National Design Studio in launching America.gov, a centralized government website designed to consolidate access to federal services. In interviews, Gebbia described the initiative as a response to the sprawl of 29,000 government websites, which he said places a burden on Americans to navigate bureaucracy. He stated that America.gov functions as a "concierge" for government records and services, offering search, job listings, and plans for future transactional features such as Medicare enrollment and passport applications. Gebbia also highlighted the site's privacy features, noting that it does not track users or store chat data, and emphasized that it draws only from official sources to avoid outdated information. Gebbia has framed the project as an effort to bring consumer-grade design to government, comparing its early growth to that of a startup. He cited figures such as $700 million in user savings within months of launch and over 7 million accounts created for a related initiative, with more than $1 billion in contributions. He also reflected on the broader mission, defining good design as an experience where users feel that care was taken to improve their interaction. Gebbia acknowledged criticism of related government efficiency efforts but said the attention brought to spending issues was valuable, and he expressed support for a continuing task force focused on saving money for Americans.

Recent appearances

Verified interview transcripts

Notable quotes

“The way that we're measuring on America.gov ultimately will be about hours saved. It's not about the number of websites produced or information on the site. It certainly comes down to hours saved. There's a stat published from the government that Americans spend 10 billion with a B hours every year trying to get things done in the government. That's an absurd amount of time. And the level of inefficiency that creates”

“It was about 18 months ago I joined Doge with a specific mission to fix a very outdated part of the government which was how government employees retire. It was paper-based, it was really hard to use. So in about 6 months I recruited a couple ex-Abb engineers, couple great designers. We took the whole process online. It was a huge win for the admin. Went from 6 months to about 6 seconds to retire. And it spawned a bi”

“Under the hood, america.gov is extraordinary use of AI designed to improve your life. It's trained specifically on one official source of truth, the United States government. So thank you to all the agencies government-wide, those 29,000 websites, 800 million pages, billions of pieces of information that are now available in one easy-to-use website for every American. Let's hear it for all the federal agencies that w”

“Welcome to america.gov, the new online home for the United States of America. For the first time, there's one place to get everything done across the entire government. 29,000 websites in one. Enrollments, benefits, renewals, finish your lists without ever leaving the site. Need to enroll in Medicare? Check eligibility, compare plans, and apply directly on america.gov. Check in on a student loan? You can do it right ”

“It's private by design so there is no tracking. We don't store any of the chat, they disappear when you close the browser and you don't have to log in to have access to the tool. But it's a modern convenience. It's our nation catching up to the world around it. It's an experience that employs the latest technology, latest AI, to make people's lives better.”

“The government websites have sprawled to 29,000 and it puts the burden on the American to figure out how to navigate the government. So President Trump cares about this and, you know, he's a builder, he's a hospitality guy. He loves to fix things, and you can think of this as really, this is like a concierge to navigate the government.”

Other executives at Airbnb

  • Brian Chesky, Co-Founder, Chief Executive Officer, Head of Community & Chairman of the Board
  • Nathan Blecharczyk, Co-Founder, Chief Strategy Officer & Director

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →