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Frank Bisignano

Former President, Chief Executive Officer & Chairman, Fiserv

Search every verified Frank Bisignano interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Frank Bisignano, who serves as commissioner of the Social Security Administration and CEO of the IRS, has recently discussed the upcoming Social Security cost-of-living adjustment, describing the administration's efforts to "protect and preserve" benefits. He also addressed the agency's modernization efforts, including a new mobile app for taxpayers to check refund status and make payments, and stated that the IRS processed 600 million online inquiries last year, a 100% increase from the prior year. Bisignano said the agency reduced average phone wait times from 40 minutes in 2024 to 6.9 minutes year-to-date, and noted that over 90% of refunds were issued in less than three weeks during the largest refund year in U.S. history. Bisignano has also been a prominent advocate for Trump Accounts, the tax-advantaged investment accounts for children, stating that more than 60 million children have been auto-enrolled and that he expects 70 million young people to have accounts. He mentioned that 26 million accounts are already funded, with 72 companies signed up for matching grants, and cited a $1,000 seed contribution from Michael and Susan Dell. In September, he participated in a press conference in Austin with Senator Ted Cruz and Michael Dell to encourage corporate participation in the program. Bisignano also reflected on his experiences during the September 11, 2001 attacks, recalling his role in helping reopen the New York Stock Exchange and his work as a founding member of the 9/11 Memorial and Museum.

Recent appearances

Verified interview transcripts

Notable quotes

“Well, you know, I've came here with one mantra, protect and preserve. And the president's mantra protect and preserve and all these building blocks. You know, when I go in and we're going to fix a company, the first thing I do is make sure the operations can work, right? Your operations got to be first class. If you're paying out 74 million Americans, 1.6 trillion, right? So before you think about how you're going to”

“Serving the American public. You know, in 24 at times it was high as 40 minutes to wait on the phone on average. On average. Average means there were people on there much longer. Um, I got a note this morning. Our year-to-date average is 6.9 minutes. So, from 40 in 24 at times, a full year average of 28, we're down to less than seven right now. And we're serving way more people. I also realized that we needed to be a”

“We have a generational opportunity for people with Trump accounts. I think people don't understand the power of it. I oversee that also. And I plan on 70 million young people having Trump accounts. You know, that's good for the future, the compounding power of the markets.”

“This will provide a benefit to tens of thousands of our team members. And this builds on the investments we're already making in retirement savings, healthcare, and financial wellness. It's another way we're helping our team and our team's families create a stronger foundation for the future.”

“American will match that investment with an additional $1,000 contribution for eligible team members children. And we're not stopping there. to ensure as many team members as possible can participate in the program. Our team members will also be able to make a $2500 pre-tax contribution annually to Trump accounts to help build long-term financial security for the next generation.”

“We are in the throes of the Trump accounts and this is one of the great programs of all time generationally. It will outlast all of us. And you know, right now those accounts are being funded. We have 6 and a half million. We're going to have 70 million children ultimately enrolled in Trump accounts. And that gives them access to the equity upside that one has.”

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